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Solution

NEVER REPLY TO ADDITIONAL DATA TEXT

45GBin18days
4: Newbie

My daughter received a text on her handset and replied. My monthly bill for her was over £1100. IPhone and vodafone are fully aware that people using WiFi end up on data when handset goes into sleep mode. My name says it all 45gb of excess data charges despite having WiFi available. One Test! ONE text not to me or an email. That text has crippled me financially because vodafone didn't even contact me when the bill was unpaid. First I knew was wheny service was cutoff. So I am expecting this month's bill to again be over £1000. DAYLIGHT ROBBERY.

1 ACCEPTED SOLUTION

kids
Community Champion (Retired)
Community Champion (Retired)

You should be able to go into Restictions and disable cellular data and a host of other thing in there. You can password protect any changes so that only you can restore them Of course that would only be of use when you can get you hands on the phone to set up the restrictions.

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36 REPLIES 36

45GBin18days
4: Newbie
Vodafone ain't going to offer capping how else Can they land you with a bill of huge proportions. MY vodafone does not help if you have several handsets on accounts unless you check each handset individually.they.DO NOT WARN YOU

45GBin18days
4: Newbie
Don't do it vodafone have terrible customer service and it's accepted practice to not warn you of going over data limit allowing Huge bills inexpensive of £1000 a month.

Not warning you when you exceed your data allowance and "covering" yourself by claiming "my vodafone" app allows you monitor usage is disgusting and immoral. I have worked for nothing these last two months every last penny went towards paying my daughter's phone bill. First I knew was having my account suspended. Leave vodafone asap.

drey_p
16: Advanced member
16: Advanced member

Please stop spamming the boards with your issue. This goes against the House Rules. 

 

At the end of the day, you should be having words with your daughter about the bill she has run up - this is her doing and not Vodafone's.  Giving a child a contract phone is the same as giving them your debit card and PIN number... it is going to cost you money.  If you wanted control of the childs usage, there is PAYG.  At the end of the day, you could have kept an eye on her usage through My Vodafone online.

PWIAC

DaveCD
Moderator (Retired)
Moderator (Retired)

@45GBin18days 

 

I can see we've received your email and we'll be in touch shortly.

 

We'll also notify any number using a lot of data with three SMS messages before they exceed their allowance unless these have been opted out of.

 

DaveCD

All attempts have been made to stop this data being used but every 6 hours something updates and uses vast amounts of data. 

Fri Feb 13 00:20DataWAP48276.239 KB 0.000
Thu Feb 12 18:13DataWAP131001.072 KB 0.000
Thu Feb 12 12:00DataWAP49806.277 KB 0.000
Thu Feb 12 06:26DataWAP90759.089 KB 0.000
Thu Feb 12 00:26DataWAP2312.993 KB 0.000
Thu Feb 12 00:00DataWAP8747.088 KB 0.000
Wed Feb 11 19:11DataWAP143981.766 KB 0.000
Wed Feb 11 12:02DataWAP206267.161 KB 0.000
Wed Feb 11 06:35DataWAP46770.056 KB 0.000
Wed Feb 11 06:32DataWAP29279.047 KB 0.000
Wed Feb 11 00:00DataWAP1742.916 KB 0.000
Tue Feb 10 18:00DataWAP128281.053 KB 0.000
Tue Feb 10 12:11DataWAP57327.587 KB 0.000
Tue Feb 10 07:23DataWAP177924.768 KB 0.000
Tue Feb 10 00:00DataWAP2435.057 KB 0.000
Mon Feb 09 18:00DataWAP118095.365 KB 0.000
Mon Feb 09 12:00DataWAP321035.025 KB 0.000
Mon Feb 09 10:34DataWAP49538.564 KB 0.000

Getafix
16: Advanced member
16: Advanced member

@45GBin18days wrote:

All attempts have been made to stop this data being used but every 6 hours something updates and uses vast amounts of data. 



The Billing of data is Bundle up at regular interval. Therefore it does not mean that it is used at that time only.

In lot of cases there is only 1 bundled charge at Midnight, but when there is heavy Usage then it could be more frequent like in you case every 6 hours.

 

As Flipdee has mentioned get the phone check. Second thing is to have a Data Usage Monitor App which will tell you where the Data is being used.

 

And I am not a Vodafone Employee.

 

 

yes exactly the same issue every 6 hours vast amounts of data used 

Fri Feb 13 00:20DataWAP48276.239 KB 0.000
Thu Feb 12 18:13DataWAP131001.072 KB 0.000
Thu Feb 12 12:00DataWAP49806.277 KB 0.000
Thu Feb 12 06:26DataWAP90759.089 KB 0.000
Thu Feb 12 00:26DataWAP2312.993 KB 0.000
Thu Feb 12 00:00DataWAP8747.088 KB 0.000
Wed Feb 11 19:11DataWAP143981.766 KB 0.000
Wed Feb 11 12:02DataWAP206267.161 KB 0.000
Wed Feb 11 06:35DataWAP46770.056 KB 0.000
Wed Feb 11 06:32DataWAP29279.047 KB 0.000
Wed Feb 11 00:00DataWAP1742.916 KB 0.000
Tue Feb 10 18:00DataWAP128281.053 KB 0.000
Tue Feb 10 12:11DataWAP57327.587 KB 0.000
Tue Feb 10 07:23DataWAP177924.768 KB 0.000
Tue Feb 10 00:00DataWAP2435.057 KB 0.000
Mon Feb 09 18:00DataWAP118095.365 KB 0.000
Mon Feb 09 12:00DataWAP321035.025 KB 0.000
Mon Feb 09 10:34DataWAP49538.564 KB 0.000

45GBin18days
4: Newbie
This is vodafones method of extras Ing as much money for of you as they can. Disable mobile data NOW you will be hit with a massive bill without warning otherwise. My last two bills where both approx £1000 and vodafone didn't make any attempt to contact me they just suspended account. DATA will be charged at £5-6.50 per 250mb. Disable back ground data, no cloud apps and ONLY turn data on when you really have to. Leave vodafone asap and spread this information vodafone use datata drive to get you accustomed to using data before screwing you over BIGTIME.

45GBin18days
4: Newbie
The inability to edit posts to correct spelling is just another example of vodafones incompetence.