Welcome to Vodafone Community
You should be able to go into Restictions and disable cellular data and a host of other thing in there. You can password protect any changes so that only you can restore them Of course that would only be of use when you can get you hands on the phone to set up the restrictions.
45GBin18days - please STOP spamming the boards with your issue. Do not post outside of this thread please.
As for you issue, have you taken the phone away from your daughter yet? I'd suggest that you do that, sell the device to pay off the bill and, if you still want her to have a phone, get a £20 PAYG handset that she can use. That way she will learn some responsibility and realise that her actions have consequences.
By the sounds of it you are still willing to take the risk the problem may occur again.
If I had a 1100 pound bill I would personally be taking more serious action.
Just had a bill for £491.49 of which £461.49 was for data usage over the limit IN ONE DAY!!!! Thankfully they suspended the account quickly otherwise would be into the tens of thousands of pounds.
Three days later they contacted me but wouldn't speak to me until I confirmed my details to which I refused as it sounded clearly like it was a scam. The chap on the phone used the exact words "I heard you say your name was Josh, please can you confirm your surname and address" clearly sounded like a scam call! I've had several this year so am very vigilant.
I would never have taken out the account if I had known that additional data would cost nearly £27 per GB and was not capped at the allowance! This is written nowhere on the paperwork and I had to be told by customer services.
Nor am I able to easlily monitor data usage witht the equipment they supplied at the same time (R216 wireless 4G router)
The contract was missold - I wasn't not told that it is a "self managed account" (as i was just now on the phone) two previous contracts with O2 and now on Giffgaff, all just stop data services when the data allowance is used up.
On top of this I was told when I took out the contract (and it says on the paperwork) that the cost is £25/month for 50GB when my bills have always shown as £30 until now, thats right - they dodnt manetion, ANYWHERE that VAT wasn't inclusive.
Feeling completely ripped off and abused as a customer and if forced to pay I may have to get legal.
Steer clear of Vodafone!!!
@josh23 - I can understand that you’re unhappy with the charges you’ve incurred.
We offer ways to monitor your usage, via a My Vodafone account.
When you took the contract, it would show the amount of data that’s included in your plan.
For us to access your account and discuss this further, please send us your details by following the instructions in this private message.