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02-05-2009 02:05 AM
03-05-2009 03:29 PM
04-05-2009 01:06 AM
Hi peechie,
A Warm welcome to the eForum! You’ve certainly come to the right place to get this sorted!
Firstly, I suggest that you uninstall Vodafone Mobile Connect (VMC) by going to Start – Control Panel – Programs. Then you’ll need to reboot.
Then go to Start - Control Panel (make sure it’s in classic view) and pick Phone and modems. In Phone and Modems pick Modem tab and then click and remove any modems showing in there that are related to Vodafone (therefore only leaving anything else unrelated to Vodafone that you have in there).
Then reboot and wait for a few minutes so that Windows is fully loaded and then plug in the modem and allow it to install.
Let me know how you get on.
Jenny
eForum Team
05-05-2009 09:08 AM
06-05-2009 12:01 AM
Hi Peechie
I can understand how frustrating this is for you.
I have just spent the last 20minutes or so trawling through various internet forums and Tech websites and the general consensus is that the resolution is to re-install Windows.
However, I'm sure there are a few other things we can try first.
Firstly, if you go into Control Panel > Phone and Modem Options > Modems - do you have more than one 3G modem listed? If so, delete ALL of them, and also delete the dial-up connections from within Network and Sharing Center > Manage Network Connections.
Then restart your PC with the modem uplugged, and wait for it to fully boot before plugging it back in. Let the software load fully, and wait for a few seconds for the device to acquire a port and signal. Press Connect, and see if this now works. During the first connection attempt it may automatically fail while it re-writes the dial-up settings, but try it three times in a row, and hopefully it should now be working.
If it is, then make sure you always use the same USB port for your modem - as putting in different ports will create multiple instances of the device in Windows, and the connection software will get easily confused about which one it is supposed to be using.
Let me know how you get on and get back to us with any results/changes in behaviour
Thanks
Wayne
eForum Team
06-05-2009 11:09 AM
06-05-2009 04:38 PM
06-05-2009 06:08 PM
Hi Peechie,
I've seen Error 31 before, and it's almost always associated with a local network fault. I've checked the postcode in your profile, and have confirmed that there is indeed a fault with your nearest site on GPRS. Out of 362 attempted connections, 247 of these have failed within the last 15 minutes. The Site ID is 7510.
So that we can raise a case to our engineers to resolve this, I've sent you a quick email asking for some account details. Once we have these, we will be able to raise a fault and get this looked at as quickly as possible
Jon
eForum Team
07-05-2009 08:18 AM
07-05-2009 01:02 PM
Hi peechie,
Thanks for coming back to us.
With the site in question having the issues that Jon mentions above, it would be great if you could reply to the email we sent (if you haven't already) as we can then make sure that particular issue gets sorted - it can't be helping with your proble, even if it isn't the direct cause.
Have you tried the "fix for ras error 31" link supplied by richie1913 at all? If so then any chance you can let us know how you got on, and if not would you be alright to give it a go?
In the meantime I've asked one of our Mobile Broadband specialists for any information and/or fixes they might have for error 31 - just waiting on a response at the moment however I'll let you know the outcome as soon as I do
All the best,
MatC
eForum Team