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‎19-01-2017 09:27 AM
Hi,
I've very recently - 9 days ago - signed up to Vodafone mobile broadband 50GB plan using there mifi mobile router for use at home on my boat with our laptops.
As I have not used this before I have been keen to see how the speeds compare to my old Plusnet broadband and keep an eye on data usage.
I was therefore very surprised to see my account saying I had used 13GB of data over 2 nights! I checked the usage breakdown and saw a number of very strange readings of the same amount at small intervals:
22:05 234.86 MB
On the 16 I did download a couple of shows from iplayer (approx 1.5GB) but nothing to use anywhere near that much data.
I called the supprot line this morning but whilst courteous weren't able to do anything other than suggest visiting a store.
Has anyone experienced similar issues and how did you resolve it?
Thanks for any advice!
‎06-02-2017 12:38 PM
Hi Elaines35. No luck yet. I did the EFT thing reporting it but was unavailable when the vodafone agent called on Saturday. Responded to there email so hopefully here back in due course. How about you?
‎06-02-2017 04:50 PM
Update on the data cap issue. Received the follwoing email from a Vodafone Social Media Support agent after speaking to her and her contacting the technical team:
"Thank you for your time over the call.
I have checked with the technical team and we do not have the capping facility for the mobile broadband services.
I sincerely apologise for the inconvenience caused to you.
However; you will be able to add the UK data bar on the account.
I request you to please keep a track of your usage and then place the bar on the account when needed."
So despite giving you the option for a data cap and the vodafone website saying it is available it is in reality not available for mobile broadband.
The data bar suggestion is completely pointless as the purpose of the data cap is to stop you going over your limit in the firstplace and thereby incuring any charges.
I think it is very poor service that there a data capping option is not available for mobile broadband users made even worse by Vodafone saying there is one available on the website!
‎06-02-2017 07:55 PM
And, I'm afraid, made worse again by the fact that you are shown the data cap, that it appears to work, but it doesn't function. It is my understanding that phone users who don't have that option on their account, because it started too early, don't see it (or perhaps it's greyed out) - certainly they aren't offered it as a "viable" option, only to discover it doesn't do anything.
‎06-02-2017 10:54 PM
‎07-02-2017 08:44 AM
I don't think anyone has quoted from the Ts&Cs, but @Nabs and I have both quoted from the Support pages - https://support.vodafone.co.uk/Account-bill-and-top-up/My-allowance-usage-and-charges/Data-capping/9... where it still shows
I've included most of the page, so to view it properly you'll need to open the image in a new screen.
I've spent a while looking for the Ts&Cs for Data on the Go, and I'm not convinced I've found them. There's http://www.vodafone.co.uk/terms-and-conditions/consumer/price-plans/mobile-broadband/ipad-tablets-do... which despite its URL is dated July 2016 and refers to plans after July 2016, and has an onward link to PAYM Ts&Cs dated May 2016. So I tried Essential Customer Information The Legal Stuff, which led me to PAYM Ts&Cs dated April 2016. I've tried assorted other routes, but I think the lot dated May 2016 are probably the current ones.
‎07-02-2017 11:06 AM
‎07-02-2017 11:09 AM
‎07-02-2017 04:28 PM
@Elaines35 – I'm sorry for the confusion.
If you can reply to the last email we sent, we’ll look into this further.