cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Strange excessive data use on mobile broadband

jeffdawson78
4: Newbie

Hi,

I've very recently - 9 days ago - signed up to Vodafone mobile broadband 50GB plan using there mifi mobile router for use at home on my boat with our laptops.

 

As I have not used this before I have been keen to see how the speeds compare to my old Plusnet broadband and keep an eye on data usage.

I was therefore very surprised to see my account saying I had used 13GB of data over 2 nights! I checked the usage breakdown and saw a number of very strange readings of the same amount at small intervals:

 

16 Jan 2107
18:34  990.03 MB
19:33 990.03 MB
21:07 967.97 MB
21:25 990.03 MB
21:41 967.97 MB
21:57 765.02 MB
22:10 967.97 MB
22:30 199.16 MB

17 Jan 2017
07:09 11.49 MB
20.21 990.03 MB
20:35 967.97 MB
20:49 990.03 MB
21:05 967.97 MB
21:21 495.01 MB
21;28 967.97 MB
21:47 990.03 MB

22:05 234.86 MB 

 

On the 16 I did download a couple of shows from iplayer (approx 1.5GB) but nothing to use anywhere near that much data. 

I called the supprot line this morning but whilst courteous weren't able to do anything other than suggest visiting a store.

Has anyone experienced similar issues and how did you resolve it?

Thanks for any advice!

349 REPLIES 349

63johnw
17: Community Champion
17: Community Champion
Hi @Jenny for other users can you confirm if the data cap is available for mobile broadband bundles or is the description on the website incorrect?

Annie_N
Community Champion (Retired)
Community Champion (Retired)

@Elaines35 I'm sorry, I seem to have missed some notifications for this thread, and hadn't realised you had addressed a question to me. As the situation is still developing, I won't attempt to respond fully now, although I do have some strong views on what you're being put through.

 

However, I do agree very strongly with @63johnw that everyone needs to know what on earth is going on, and what the position is for recent and potential mobile broadband contracts. The information on the data cap is not just on the Support pages, it also appears on http://www.vodafone.co.uk/explore/costs/data-charges/

 

Data cap3.JPG

 

Data cap2.JPG

 

Sorry for confusing changes of scale! The second one can be viewed better if opened in a new tab.

Elaines35
4: Newbie
@jenny which email are you referring to? I received a message from alex about completing the eft form which I done and forwarded. Has this not been received?

Annie_N
Community Champion (Retired)
Community Champion (Retired)

@Elaines35

 

After you did the EFT thing on 2 Feb, you should have received an automated response giving you a reference number like #15123456, and then perhaps some email correspondence from someone in Social Media Comms. @Jenny is wanting you to reply to the most recent email there, to keep all the details together under that reference. 

 

This whole business is going so badly, that I fear you'll respond that you didn't receive a reference number. In that case I can only suggest doing the EFT thing again, and then posting the reference here to get that side of things going as soon as possible. 

Carly
Moderator (Retired)
Moderator (Retired)

@Elaines35

 

Thanks for getting back to us.

 

As you've used the form Alex sent to you, please let us know the reference number (#123456) from the automated reply.

 

Elaines35
4: Newbie
@annie_n and @63johnw thank you for your input. We will wait and see if there is any feedback.

Elaines35
4: Newbie
Yes no reference number or response received

Nabs
17: Community Champion
17: Community Champion

@Elaines35 try and resubmit the form + keep doing it until you get a reference number emailed to you. The form appears to be a bit broken! :smileymad:

Form resubmitted again so I'm anxiously waiting on the reply

Nabs
17: Community Champion
17: Community Champion
@Elaines35 did you get an email with a reference number?