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19-01-2017 09:27 AM
Hi,
I've very recently - 9 days ago - signed up to Vodafone mobile broadband 50GB plan using there mifi mobile router for use at home on my boat with our laptops.
As I have not used this before I have been keen to see how the speeds compare to my old Plusnet broadband and keep an eye on data usage.
I was therefore very surprised to see my account saying I had used 13GB of data over 2 nights! I checked the usage breakdown and saw a number of very strange readings of the same amount at small intervals:
22:05 234.86 MB
On the 16 I did download a couple of shows from iplayer (approx 1.5GB) but nothing to use anywhere near that much data.
I called the supprot line this morning but whilst courteous weren't able to do anything other than suggest visiting a store.
Has anyone experienced similar issues and how did you resolve it?
Thanks for any advice!
09-07-2017 01:26 PM
@pipcoo - You can find information on our data caps online.
These can be turned on and off using the My Vodafone app.
09-07-2017 02:40 PM
The data cap can`t be turned on through the app, you have to contact CS via phone or web chat,it should be much simpler to do and it should be turned on by default to avoid being (over) charged for extra data.
01-08-2017 05:15 AM
I'm currently away in Norway and I've started to experience this strange data usage. Here is a screenshot
01-08-2017 09:46 AM
02-08-2017 06:53 AM
I'm currently experiencing unusual data usage while away in Norway. All around the 900mb size.
Please could someone help, when I used live chat I was basically told it was my fault and I should change my password on my router. This usage has continued even though my router was powered off! I've lost over 5gb because of this
02-08-2017 08:42 AM
@PicassoPigeon do you have the data cap enabled on your account?
If you switch this on you shouldn't see any additional data charges, of course, if you have the cap enabled and charges do occur you then have the ability to dispute them.
Live Chat should be able to switch this on for you and make sure you keep the chat transcript as proof you've asked for it to be enabled.
03-08-2017 08:52 AM - edited 03-08-2017 09:02 AM
@PicassoPigeon - We'll need to take a closer look at your account.
Please send us your details by following the instructions in this private message.
Once you've done this, please post back and let us know the reference number from the auto reply email (it looks like #123456).
03-08-2017 04:20 PM
Re: WRT165 [#16629421]
06-08-2017 01:30 PM
Good grief. What a waste of time live chat are! Promises one thing, don't deliver. Then tell me that chat can't be found!
Me: 990.03mb usage. A number of others in the Vodafone community have also posted about this
Corey:
Me: And that same,or almost the same data usage keeps coming up
Corey:
Me: Yes. I know. But some of the data used has not been used by me. Facebook on my mobile will not be using nearly 1gb of data each day when no videos are being played. It doesn't use that much data when I connect to just mobile data and turn off WiFi.
Me: So will we be doing the 30 day notice or is there some other agreement? Can you restart my data allowance
Corey:
Corey:
Me: Like I've said, nobody is willing to do anything about the strange usage even though many others have experienced this issue
Me: I've not been streaming video or music
Me: Al autoplayvideo is turned off
Corey:
Me: I'm already on a 30 day contract. I'm not willing to pay more
Corey:
Me: And this will still be 30day contract?
Corey:
06-08-2017 02:15 PM - edited 06-08-2017 07:36 PM
I can see that you got a reference number, following your response to Gemma's PM. She or one of her colleagues will be having a look at your account properly, to see what is going on here, as these sudden usages of 900+MB really don't seem to make much sense. I imagine that someone will be in contact with you soon, to complete any necessary DPA formalities for accessing your account - so don't despair yet!