I bought a 50GB package with video pass on 26th May.
That same day, with little deliberate use, 4GB was reported as being used. Regular, massive, unexplained data usage is regularly seen on my account. For example, at 07:33 one morning, exactly 1000.00MB was used. Then at 7:41 (8 minutes later) another 1000.00MB data was used.
Large, round number data usage is a regular occurrence, often either 500.00MB or 1000.00MB. This also happens at night, or when people are not at home.
I have now used almost 20GB in 11 days, of which I can probably explain 2GB.
I work in technology and am fully aware that devices (i.e. a phone or Windows) will do non-user initiated downloads. Because of this, I have switched most devices off, or set them to flight mode at night, and installed data tracking software, to try to identify where there might be an issue my side, but no luck so far. Yesterday at 15:15 another exactly 1000.00MB was used, despite no-one being home.
I have spoken to the call centre at length and got precisely nowhere. They offered no solution, but told me everything was working well. They could not refund any data, or give a way to extend the data.
The data cap is useless as it can only be used if I remove the video pass, which would use my data even quicker, so would be self defeating. The video pass seems to be generally working but I do suspect that it is not working for the iPhone YouTube app (though not proven).
What really galls me, is that once you go over the allocated data amount, you get hit by ridiculous usage cost - fines basically. I currently pay 60p per GB, and this rises to £26 per GB.
Vodafone has put in technology to make these extraordinary charges, yet if I have a 'video pass' cannot limit my account, so that I will not pay fines. This is disgusting.
It is particularly bad given that I have no faith in the data usage system, and that it might be software that mandatorily chooses to make a download (doing an update), not a human.
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