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19-01-2017 09:27 AM
Hi,
I've very recently - 9 days ago - signed up to Vodafone mobile broadband 50GB plan using there mifi mobile router for use at home on my boat with our laptops.
As I have not used this before I have been keen to see how the speeds compare to my old Plusnet broadband and keep an eye on data usage.
I was therefore very surprised to see my account saying I had used 13GB of data over 2 nights! I checked the usage breakdown and saw a number of very strange readings of the same amount at small intervals:
22:05 234.86 MB
On the 16 I did download a couple of shows from iplayer (approx 1.5GB) but nothing to use anywhere near that much data.
I called the supprot line this morning but whilst courteous weren't able to do anything other than suggest visiting a store.
Has anyone experienced similar issues and how did you resolve it?
Thanks for any advice!
17-10-2018 05:00 PM
@Snakeybad The 1000MB amounts are likely just to be the way the data is displayed. For example, 2.5GB of usage in a day would show as 1000MB, 1000MB & 500MB.
What device are you using when browsing? It is possible that this could have done a background update that you're unaware of?
17-10-2018 05:13 PM
@Alex wrote:@Snakeybad The 1000MB amounts are likely just to be the way the data is displayed. For example, 2.5GB of usage in a day would show as 1000MB, 1000MB & 500MB.
What device are you using when browsing? It is possible that this could have done a background update that you're unaware of?
No its running in a virtual machine and isnt set up to do any updates. Im sorry but this is just a nonsense. I have 5 other mifis as mentioned with 3 and EE and never go anywhere near 10GB in a month, Never mind 8GB in a day!!! Your customer service is attrocious and you cant show me what times or websites the data was used on. Couple that with this thread which shows how many other people have had the same issues and its clear vodafone cant be trusted...
18-10-2018 08:59 AM
I agree that Vodafone customer service is atrocious. It seems to me that they have been trained only to placate and not to solve problems. They need to realise that some of their customers (me) are intelligent and have been using computers and the internet for decades.
Data rollover might be a help if only Vodafone would embrace this. As in my case I had more than enough unused data in the previous 2 months to cover the leak.
I also find it frustrating that the staff are unable to interrogate the usage to see exactly where it has been used.
19-10-2018 12:55 PM
@Snakeybad We're more than happy to check your account to see if we can shed some light on the usage. Please send us your details by following the steps in the private message I've sent you.
25-10-2018 07:07 PM
This seems to be a very ongoing issue. And your customer service is appalling when shown evidence. I had a problem back in August where a complaint was not raised. The outcome was poor. And what I was advised was incorrect advice!
I seem to have used 15GB in three days, on one device. Not really sure how!? It's not data intensive (and despite the contact of this chat, I've not been streaming on the laptop, the smart TV is connected to the parents home broadband) I use the dongle for work. Last month I definitely didn't meet it. How can it be possible to meet it in 3 days? This makes me think my previous bill was also erroneous in August.
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22 Oct 18 - 19:32 Internet 1000.00 MB £0.00 22 Oct 18 - 18:34 Internet 500.00 MB £0.00 22 Oct 18 - 18:21 Internet 1000.00 MB £0.00 22 Oct 18 - 18:06 Internet 1000.00 MB £0.00 22 Oct 18 - 17:50 Internet 1000.00 MB £0.00 22 Oct 18 - 17:36 Internet 1000.00 MB £0.00 22 Oct 18 - 17:20 Internet 1000.00 MB £0.00 22 Oct 18 - 17:04 Internet 1000.00 MB £0.00 22 Oct 18 - 15:16 Internet 1000.00 MB £0.00
25-10-2018 09:25 PM
It is strange that the downloads they record are exactly 1000MB. In the real world you will never get this!
They steal a bit here and there, but the data mounts up over a month.
So why is some Government body not looking into this 'grand theft'?
25-10-2018 10:04 PM
I have given up on VF and cancelled my contract, they will not even acknowledge that there might be a problem, at least not publicly.
25-10-2018 10:04 PM
I think the 1000MB is probably a red herring - as suggested somewhere in this saga, it's just a flag for the customer "That's another GB you've used."
What is worrying is the rate at which they come - often apparently in the range from highly improbable to downright impossible.
After all this time, Vodafone must have worked out what is happening. If they can't fix it, they should at least tell the customers what situations to avoid, rather than go on pretending there isn't an issue.
25-10-2018 10:22 PM
I could tether on my phone and I definitely wouldn't reach these rates!
26-10-2018 08:07 AM
Way back on page 1 of this thread (nearly 2 years ago!) there's a discussion of speed tests - see https://forum.vodafone.co.uk/t5/Mobile-Broadband/Strange-excessive-data-use-on-mobile-broadband/m-p/... and the next few posts. It might be worth checking what speeds you actually get locally.
What are you connecting to your dongle? If it's a W10 laptop, there's a fair bit of data usage info available via Settings > Network & Internet > Data Usage, including data by route (wifi etc), and broken down into data by app. Only apparently across 30 days, but it would at least give you some idea whether your laptop is getting to "see" the claimed quantity of data.