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The monthly price is good but if I could get out I would. Unless the cap works it is no use running up supposed £500 bills. Between that and the very poor customer service I've had enough and only been back with then for just over 1 month. We were about to switch 8 connections from O2 to them but no way that will be happening now.
@Elaines35 that isn't good. On the data cap note I did try to add it to mine over the weekend but couldn't find where to do it. The help pages said to login to my account to do it which I did but if there is an option to do it it isn't very easy to find or I am misisng something completely obvious.
Either way I cannot confirm if I have the same issue with my account yet
Chat has been un-attended every time I tried it last week and I have been told many times that I cannot query the data usage until it has been billed. Even though I have had to pay for it!
No idea if your system is fabricating usage but I fully beleive the usage shown is wrong and, as other have said, if I had been able to monitor or cap the usage I would have switched it off before 50Gb not a week later at 72 when it was too late.
Done that and while I await a response may I just say thanks for sending that. It is the only sign of anyone at Vodafone showing any interest in this in more than a week since I started trying to sort it out.
@TomW500 I'm very sorry to hear this. We'll be happy to help in any way we can and will be in touch as soon as possible.
@Colleen .Yes and no. I have been credited the remainder of the £182 which I have been disputing so that has been sorted. The data cap hasn't been sorted yet. The advisor last night contacted the tech people who we thought had applied the uk data cap. However after logging into My Vodafone there it seems the data bar has been added (blocks all data) and the Uk data cap button is still unchecked. Still unsure whether it is active or not. Perhaps you could check into this and pm me ?
@Elaines35 glag you have resolved your issue.
Re the data cap I have tried 3 times to set it over the last 2 days. Each time it says I'll get a text to confirm it but I've had nothing. Mistakenly set the data bar and that worked fine!
I'd like to set it as I don't want another bunch of unexplained data to appear on my usage and end up ahving to go through what you have.
@Coleen if you could raise this as an issue to be looked into that would be great
What an outfit! After all the hassles, and having paid the £500 while we wait to lodge a complaint, I called them yesterday having been on hold on "chat" for 30 min, to check all was okay. I wanted to be sure when it reset overnight last night that we would be back to our 50Gb allowance and not the rip-off rates. I was assured that it was and all would be fine today.
Well here is a shocker for everyone - IT IS DISCONNECTED! Aparently due to exceeding our data allowance - classic!
Currently back on hold with 1 of my many new South African friends who keeps telling to that is it sorted and to restart it. You'll guess the outcome of that.
Update - Got it going after 20 min.
All fair enough if I hadn't been assured yesterday that this would not be the case!