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I was told in an email from help.vodafone.co.uk that:-
"your plan with the number 078XXXXXXX is covered under the mobile broadband plan for the data usages only. Unfortunately, these plans are not eligible or the data capping services"
It is a business contract which may or may not make a difference. Personally I don't see why but then logic does not seem to be involved.
"Latest email" was weeks ago - or should I have had 1 recently?
Still waiting for the credit to be correctly put on the account. If you can help sort that?
I'm afraid I get the impression nobody at Voda is doing anything about it. I was told that "no cap is available" and "no warning message can be set up" so it is a case of having to use the mifi box and it's app to monitor data used with extreme care.
A pretty pathetic set up if you ask me but it is very much a case of take it or leave it!
@TomW500 If you still have the last email we sent to you, please pop a reply back and we'll be able to pick this back up for you.
If not, please let us know and we can send the link again.
Has anybody purchased a mobile dongle and had the data capped, I bought one in Feb this year and just had an extortionate bill, after reading the website it confirmed that any devices purchased after Sept 2016 can be capped but I have just been told by Vodafone that they cannot cap mine. Anybody else have this issue?
@lizpughey There have been two or three other customers with similar experiences. See http://forum.vodafone.co.uk/t5/Data-on-the-go/Strange-excessive-data-use-on-mobile-broadband/td-p/25...
I'll move this thread into that one, so that the Forum Team will see these issues grouped together. I imagine that one of the Team will be in touch with you before too long, to see if they can help you with this.
Sorry to say I would not hold your breath for a resolution! There is no cap, no usage warnings and not much help from Vodafone.
To me it would seems so straight forward to provide a cap but, even though they can on other deals and other providers can, it is beyond the abilities of anyone at Vodafone.
I can't register with my vodafone as I dont have a vodafone mobile phone, I have emailed them to do it on line but it will not accept the user name or password they sent to me
Yes but the app only shows you the usage since last reset and only works when you use the SIM in the mifi box! Which means you cannot use it in a router (like I intended) and have to watch the figures like a hawk to avoid a huge expensive surprise.
You can also log in to the website and see unbilled usage but you need to total it up yourself as the website can't count it seems.
Sorry to sound so negative but the whole set up is garbage.
I have contacted customer services but they cannot log me into my account and they said my wifi cannot be capped, even though the w
ebsite sais it can