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Mobile Broadband

Strict nat setting on xbox live

2: Seeker

Hi Everyone,

 

New to using vodafone mobile, i have just recieved a R218h and have my xbox one connected it to it.

I am having strict NAT type, can i please get some help on getting the NAT open please?

 

Really appricate it the help.

 

Many Thanks 

David

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14 REPLIES
17: Community Champion

Hi David, and welcome to the Community.

There have been a few enquiries about this recently, and I haven't seen what I'd regard as a general solution. A couple of relevant threads which might help:

https://forum.vodafone.co.uk/t5/Mobile-Broadband/Using-phone-as-mobile-hotspot-with-PS4/m-p/2572322

https://forum.vodafone.co.uk/t5/iOS/NAT-type-3-whilst-tethering-PS4-how-can-I-fix-this/m-p/2553098

I'm by no means convinced that it's a problem caused by the manufacturer of the box in question - a suggestion that some network ports aren't configured correctly strikes me as possibly more likely, but I've not seen any suggestions on how to fix that.

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2: Seeker

Annie,

 

thank tou you for the welcome

 

im not using a phone I’m using a mi-fi

box. 

Could you assist on how to set a static ip on the r218h

 

many thanks

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17: Community Champion

I hope that one of the Vodafone Team may know the answer - I certainly don't!

I did a bit more searching, but didn't come up with anything that seemed to help. https://forum.vodafone.co.uk/t5/Mobile-Broadband/Vodafone-R216-4G-Mi-FI-6GB/m-p/2492726#M31928 sounded thoroughly discouraging, but it is over a year old, so I hope that things may have moved on since then.

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2: Seeker

Well to my disbelief I now can’t even log on to the device from anything?

what am I to do now?

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17: Community Champion

Heavens! Does anything on https://support.vodafone.co.uk/Vodafone-products-and-services/Mobile-Wi-Fi-and-data-dongles/ help at all? Or the device guide? There's a link to device guides on the Support page.

BTW, assuming you eventually get this sorted, something that has crossed my mind is that gaming can use a lot of data - make sure that you have turned on the data cap on your account.

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2: Seeker

Annie,

 

I think I know what the issue is..

All mobile broadband have a private ip and this hinders the traffic between consoles to there servers. 

 

Am I able to make my ip public through Vodafone?

I have been reading on the 3 forums that they are making customers ip addresses public on request to can fix there strict NAT issues. 

The community managers are able to do this over on 3....

Is this at all possible with you guys, I don’t really want to cancel by contract at go over to 3 but I will if nothing can be done. 

 

Many thanks

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17: Community Champion

All posts are read by Vodafone's Social Media Team - I'm sure your feedback will be passed on.

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2: Seeker

Annie,

 

i suppose time will tell. 

 

Many thanks

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Moderator

@Djdavebomb Thanks for getting in touch 😊 We'll need to look into this for you.

I've raised your query with our Specialists - as soon as we've got an answer, we'll let you know. 

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2: Seeker

Thank you,

it would be a shame to leave as the speeds are excellent for gaming.

And you do advertise the mobile broadband to use with gaming consoles. 

If 3 can do it I’m sure the mighty Vodafone can match them. 

 

Many thanks

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Administrator

@Djdavebomb One of our Specialist team has come back with some advice on your query, hopefully this helps 🙂

They've advised the best option will be to set up Port Forwarding on your R218 to try and get round this issue. 

Support on how to do this is detailed on several support sites, I'd recommend looking here and here

On this separate link it includes a Vodafone Mobile Wi-Fi Web App User Guide under the 'Extras' tab. This includes how to set up Port Forwarding under the NAT settings options on the router itself - you'll find this on page 28. 

Please do be sure to let us know how to get on 🙂

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2: Seeker

Hi all,

 

So it looks like I am now parting ways with Vodafone which is disappointing. 

I have spoken to technical services and they won’t make my ip pubic. 

3 As standard now give a public ip and on testing I have a perminent open NAT which is great for gaming.

Its very sad that Vodafone won’t make public ip’s for us normal customers. They are missing out on a lot of custom.

Fairwell vodafone. 😭 

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17: Community Champion

@Djdavebomb

Yes, that's very disappointing. Also pretty baffling, as it seems to mean that Vodafone is deliberately handing a significant group of potential customers to rival networks. Vodafone moves in very mysterious ways....

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2: Seeker

It is a big shame, because I know many people like myself living in rural areas with no fibre optic who would do anything for the speeds Vodafone were giving me, there is a massive customer base out there ready to be had and the right marketing they would get a lot of new customers from us gamers. 

 

I do hope someone from Vodafone reads this post 

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