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Mobile Broadband

Video, music and other passes

4: Newbie

Sorry if this has been answered already, had a wee Search but didn't see anything. Just a curious question, if I had all the passes and had either mobile broadband or put my phone on a hotspot and then connected my pc, Xbox\ps4 and roku\apple tv to the hotspot or mobile broadband, then accessed one of the services the passes cover through one of those devices. Would the passes still work?

 

An simpler way to put it, if I have the video pass and have a hotspot on my phone with a pc\console connected to it and try to watch Netflix on one of those devices, does the pass still work and cost 0 data?

 

Cheers for any info

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41 REPLIES
Community Champion (Retired)

@Orwell

That's certainly my understanding - if you have a particular pass you can access those services from your phone via wifi or whatever without using any Vodafone data. If you are using mobile data, then the very precisely defined things will be covered by the "endless data" but any usage which fell outside the definition would be deducted from your regular data allowance. 

I'm posting from a small phone just now, but will try to find chapter and verse once I have a bit more elbow room. 

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Community Champion (Retired)

Well, I've had a good search around, but failed to find the "unless of course you're using wifi" that I remember reading. Perhaps it's explicitly stated in the info about Voxi, which is a similar product.

I think that does have to be the case, but all the information that I'm aware of is to be found in the following, which are worth checking through in any case for the details of the product. 

http://www.vodafone.co.uk/terms-and-conditions/consumer/vodafone-passes/index.htm

https://support.vodafone.co.uk/Vodafone-products-and-services/Vodafone-Passes/Managing-your-Pass/106...

http://www.vodafone.co.uk/pass/index.htm#

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4: Newbie

Genuinely forgot i even posted a message . Cheers for your help Annie! i'll test it over the next few weeks and will try to remember to post back my results.

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4: Newbie

Was chatting to an adviser earlier, this is what he said:

 

"f you get a new mobile broadband device with video pass added on to it, you can connect it to any of your streaming device and can watch video and it will be covered under video pass."

 

Now at the time i was talking about a new sim, hence him mentioning a new mobile broadband device. I wouldn't take this as gospel, i've yet to try it out. but it does sound promising! 

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Moderator

@Orwell When using your Vodafone Pass from your phone, you can tether to another mobile phone, tablet or MiFi device, and use your endless data from the apps.

Tethering to other devices such as a video game console, TV, or through a smart device isn't included in the Vodafone passes.

You can find further clarification on our site.

Hope this helps 

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4: Newbie

Interesting, so how exactly do the passes work for mobile broadband? Can't quite tell if that's tethering or not. Same rules apply? Only phones and tablets can stream unlimited? 

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Community Champion (Retired)

I presume that it's something to do with the order in which things are connected, and the route by which the signal arrives, but, having read @Natasha's post and the Support info that she links to, I felt my mind beginning to shred, and gave up on the problem rather than risk permanent damage. At least, living in an area with very little mobile data signal, I don't have to address the problem for myself.

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4: Newbie

Yeah, it doesnt quite make sense. I understand the reasoning behind it, but why even offer it on mobile broadband? whose gonna connect all their devices to the router and then find to take advantage of the unlimited data, they have to watch something on their phone or tablet. you can still plug in a usb-c to hdmi adapter and watch on the tv, so i might have to get around it like that. 

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2: Seeker

Am I getting clear, that If I'll buy Vodafone Mobile Broadband 4G / Mobile WiFi (what I was planing to do...) with included VIdeo Pass and will connect my smart tv, for example Netflix or YouTube, video pass will not cover data usage from smart tv apps? 

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Moderator
Moderator

@Denisas If you’re using a virtual private network (VPN), a proxy, or your device is configured to an external domain name system (DNS) other than Vodafone’s DNS, then your Passes won’t work and any data usage will come out of your monthly allowance.

You can find more information on what's included with our Passes and what isn't here.

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4: Newbie

But all devices connected to a router share the same DNS, you can't have more than one DNS per router. So surely all devices connected, (be it from a router or tethered) share the same DNS? I'm not entirely sure any tv or streaming device/Console (out the box) use any vpn's or configured to any external domain DNS. Unless I'm totally wrong? 

 

I feel the only way we'll 100% get confirmation is by testing. I'll buy the pass tomorrow and try watching something.

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Moderator

Please let us know if you had any luck following your test @Orwell 

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4: Newbie

I find it vaguely amusing that VF are having to rely on a user ,at their own cost, to perform a test on one of their own products as the t&c`s are so (deliberately? ) confusing that nobody seems to know what content and devices these passes will or won`t cover.

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Community Champion (Retired)

Yes, @pipcoo, I suspect it's some sort of intellectual workout for the holiday season. A brave volunteer tries out X (where X is fairly complicated), reports the outcome, and we all spend a happy few hours trying to figure out whether (and how) it fits in with the Ts&Cs and support information. Or perhaps it's support-info-development by crowdsourcing?

Whatever the outcome, it could lead to a fall in the number of Passes sold, as trying to figure it out will be so much more fun than actually watching videos or listening to music.

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4: Newbie

I'll get a proper test tonight. But I loaded up the Vodafone app and checked my data, 39.4gb left,  I then  connected my mobile to the Mobile broadband router and played 13 mins of a movie on Netflix and my data stayed the same. I then connected my Xbox via ethernet to the router and played 20 mins of the same movie from the Netflix app and the data still stayed the same.

 

Will play for an hour long later and test the results again. I'll also check if it works on a roku too. 

 

I'm afraid I can't tether, as I'd have to buy another video pass for my phone, but for mobile broadband it's looking promising.

 

EDIT: Mission abort! Continued to play the movie as I was getting into it, data down to 36.2. So that was an extra hour or more. So it's deffo using data.  

 

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2: Seeker

I put an order for my Mobile Broadband Wi-Fi + Video Pass, which I shall collect from store and test on friday. I had a chat three times with vodafone customer service and sales department about example Smart TV connected to mobile wi-fi using Netflix or YouTube and everyt time I been told that video pass should cover all data, there are no limits, no SD limit to video quality stream and I can stream Netflix / YouTube FullHD or even 4K, depending on signal streangh without using any data. 

 

Chat transcript from 26.12.2017

Denis: I got few more questions if you are not mind.
Janet: Please feel free: )

Denis: I wish to add video pass. If I will connect my smart tv to vodafone mobile broadband and watch netflix trough tv, are there any limitations? I mean, can I watch it on any quality? full hd or even 4k, depends of my signal strengh?
Denis: Does video pass cover that?
Janet: Yes, you can watch it on any quality, there is no such limitations. Only one, if you're in EU and want to use it that way then you will get 5GB data per month.
In UK it is literally unlimited.

Janet: Yes, it does cover, it must be smart TV and you're all set

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4: Newbie

Yeah I was told this too from a chat advisor. I was told anything that connected to the router would be covered. I can imagine if the smart TV has an android OS, then that'll be the same app for phones and tablets. So I could see that working.

 

Thing is, the t's and c's do say no consoles, tvs or smart devices. But i'll do more tests, because the video pass seems kinda pointless if it's true. 

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2: Seeker

@Orwell wrote:

Thing is, the t's and c's do say no consoles, tvs or smart devices. But i'll do more tests, because the video pass seems kinda pointless if it's true. 


I red this also here. Correct me if I'm wrong, but I thought term tethering is ment for smartphones, when created wi-fi hotspot. Not sure if that have something to to with mobie wi-fi modem.

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Moderator

@Orwell @Denisas We're going to get some confirmation on this for you - including regarding the information supplied in our Terms and Conditions 😊 

As soon as we hear back, we'll update this thread and let you know. 

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