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Mobile Broadband

Why is my site blocked by Content Control?

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Moderator (Retired)

Hi @David9945

 

We have raised this for you so our team can look into this. 

 

Thanks,

Sarah 

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3: Seeker

Hi Sarah,

 

Thanks again for raising this. Any idea when I will hear something back?

 

Thanks :Smiling:

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3: Seeker

Hi @Sarah_A

 

How can I go about getting an update on this issue that you kindly raised internally?

 

Thanks,

David.

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Moderator (Retired)

Hey @David9945

 

Your website is now on the White list :Smiling: 

 

Sorry this took so long we had an issue our end but this was rectified yesterday.

 

Thanks,

Sarah 

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1: Seeker

My company website is blocked by content control - www.contexxt.com - it should not be, please can you remove from the list

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Moderator

@hench

 

Please speak with our Broadband Live Chat team.

 

Or, alternatively, you can call them Mon-Sun 8am-8pm on 08080 034 515.

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1: Seeker

Hi there,

 

Why is our website - www.bodybuildingwarehouse.co.uk blocked again? We had this removed last time but it's come back again.

 

 

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Moderator

Hi @BBWarehouse, we raised this with our dedicated team and they've confirmed that this has now been rectified.

Please let us know if there's anything else we can help with.

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1: Seeker

My website www.charlesburnand.com is also blocked. Please can you amend its classification? 
Thanks

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Administrator

@Mjtotten Thanks for bringing this to our attention. 

 I've raised this with our specialist team and they'll be looking into this for you - as soon as we receive an update from them, we'll be sure to update this thread 🙂

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Administrator

@Mjtotten Our team have reviewed your website and have confirmed that it was incorrectly flagged by our Content Control. 

They've now removed this for you 🙂

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2: Seeker

Please could you review and recategorise my client's website http://pooleysword.com

Pooley Sword are suppliers of military and ceremonial swords across the world and are established as the leading supplier of swords to the British Armed Forces and the MOD as well as many Commonwealth and Overseas Defence Forces.

They operate in accordance with UK law and have comprehensive safeguarding controls in place relating to the sale of blades to under 18s and are fully aware of UK law in this respect.  It is normal procedure to seek age verification per their terms and conditions.

They feel that Vodafone's access restriction to their website is unnecessary and is preventing access by legitimate customers.  They would be grateful if Vodafone could recategorise their website accordingly.

Best regards,

Nigel Moore,

ITw3 Limited,

on behalf of Pooley Sword Limited.

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Moderator

Thanks for getting in touch with us @itw3ltd.

I've raised this with our dedicated team to request this be removed from our content control. We'll add any updates we receive from the team to the thread :Smiling:

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Moderator

I'm continuing to chase this up with the team for you @itw3ltd.

Once we have any further information, we'll add these to the thread :Smiling:

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2: Seeker
Thanks Natasha, much appreciated. Best regards, Nigel.
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Moderator

@itw3ltd I've received an update from the team who have advised that the site is no longer blocked from our content control.

If there's anything else we can help with, please don't hesitate to let us know!

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2: Seeker
Hello Natasha, that's great news and much appreciated. Many thanks for your assistance with this. Best regards, Nigel.
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2: Seeker

Hello Natasha (or anyone else who can assist),

Please could you review and recategorise my client's website http://pooleysword.com

as it has become blocked again.

Pooley Sword are suppliers of military and ceremonial swords across the world and are established as the leading supplier of swords to the British Armed Forces and the MOD as well as many Commonwealth and Overseas Defence Forces.

They operate in accordance with UK law and have comprehensive safeguarding controls in place relating to the sale of blades to under 18s and are fully aware of UK law in this respect.  It is normal procedure to seek age verification per their terms and conditions.

They feel that Vodafone's access restriction to their website is unnecessary and is preventing access by legitimate customers.  They would be grateful if Vodafone could recategorise their website accordingly.

Best regards,

Nigel Moore,

ITw3 Limited,

on behalf of Pooley Sword Limited.

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Administrator
Administrator

Thanks for getting back in touch @itw3ltd, I've raised this blocked site to the relevant team to be looked into. I'll get back to you as soon as I hear anything. 

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Administrator
Administrator

I'm still waiting for confirmation on this @itw3ltd, thanks so much for your patience in the meantime. 

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