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Mobile Broadband

Why is my site blocked by Content Control?

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2: Seeker

Thanks TJ, much appreciated.

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Administrator
Administrator

I've had an update that this should be done within the next few days @itw3ltd 👍 The sites been re-categorised on our Secure Net system, now we're just updating our internet content controls. If there's anything else I can help you with, you know where to get in touch. 

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2: Seeker

Thanks TJ, much appreciated!

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1: Seeker

Hello,

 

I run a site roguegames.co.uk. It sells board games. It is being blocked by vodafone secure net, can it be removed from the blacklist?

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Administrator
Administrator

Thanks for getting in touch @roguegames. I've raised this to our Specialist team - I'll be sure to get back in touch as soon as I've got an update. 

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2: Seeker

Actually I'm having the same problem with http://www.weartexhibitions.com/ , in the past was hacked, but actually we cleaned it and other antimalwares checked us as clean.

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Administrator
Administrator

Thanks for getting in touch @Arazir - I'll get this raised for you and be back in touch with an update as soon as possible. 

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Administrator
Administrator

Good news @roguegames - your sites been reclassified! If there's anything else you need help with, please don't hesitate to get back in touch.  

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Administrator
Administrator

Your sites also been reclassified @Arazir - that was nice and quick 💪 

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3: Seeker

Hi TJ,

 

Could you please arrange for https://openclimb.ca/ to be whitelisted?

 

It's used as a service for the Open Climb Android app which won't work if I'm connecting via mobile data.

 

Are other carriers this restrictive? Restricting access to sites like Urban Dictionary seems a bit puritanical.

 

Gruff

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Moderator

@Gruffowen I've tested this from our end and was able to access the site - please could you pop me a screenshot of the error you're getting when trying to access the page?

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3: Seeker

Hi Natasha, I would, but your image upload facility also appears to be on the blink. I've tried in both Firefox and Chrome. I'm left hanging with both.

The domain is inaccessible on both of my Vodafone numbers (different models, different contracts). One has the following message when attempting to browse to https://openclimb.ca: "Vodafone age-restricted content controls."

I can connect fine via WiFi or via VPN on mobile data. This, along with being redirected to a Vodafone restricted content page, is a very good indicator that Vodafone are actively blocking this site.

Regards,

 

Gruff

 

The app also displays an error message when trying to use it.

 

To be completely honest, I fail to see how a screenshot would help you diagnose the issue.

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Moderator

Hey @Gruffowen, I've emailed our team who will review your site and determine whether this can go on the whitelist on your behalf. I'll update you here once I hear back from them. 

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1: Seeker

Hi my site got SSL certificate still block on Vodaphone network, tried from friend mobile..same result.

please make it white list...thanks in advance

ip address:77.68.28.46

web site: 

https://pleasebuy.co.uk/

 

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Moderator

Hi @mehediuk 

When you tried from your friend's mobile, what error did you get when trying access the site? Can you also confirm, was this tried on mobile data or Vodafone broadband? 🙂

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2: Seeker

Good afternoon,

 

We have been informed by a number of our customers that our retail site is being blocked by your content control system.

 

I am also a Gigafast customer and discover that it is also blocked unless I remove the content control within my account.

 

We a retail site of movie and entertainment related memorabilia including cutouts, posters, masks and t-shirts - many of which are intended for themed events and children's parties.  

 

https://www.starstills.com/ 

 

For example we have social media bloggers and influencers sharing links to our site for ideas for themed kids parties and it is unnerving for potential customers to suddenly be faced with this content restriction warning screen.

 

Please can you request from your internal team that our site is re-categorised to retail - it is not an adult site.

 

Alternatively, please provide me with the contact details of the relevant team.

 

Thank you very much for your help.

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Moderator

Thanks for flagging @AMS1979 - I've raised this to the team and will drop you an update here once I hear back from them 👍

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Moderator

@AMS1979 I've had an update from the team with your site and they've confirmed this isn't blocked by our network. I've tested this from my side and can confirm this. If you could send us a screenshot of the error you're seeing when accessing the site, I can take a closer look into this for you.

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2: Seeker

Hi Tash,

 

Right I've done some more testing and there is definitely a big problem.

 

I am on Vodafone Gigafast (not regular broadband).  When I try to navigate to our site and have any of the content control profiles set:

 

Safe - This blocks Malicious sites

Super safe - This blocks all content categories apart from Sex Education, Social Networks and Games

Ultra safe - This blocks all content categories

 

The site will not display and is shown as a timeout error (please see attachment).

 

If I turn the content control off - I can access the site absolutely fine.

 

My colleague who has a Vodafone mobile contract and also a home broadband (not gigagast) receives a an actual content restriction screen - please see attached.  I do not receive this however - it is blocked int he form of a timeout.  It has always been this way since the service was made live.  I raised it the day the service was activated with your customer support team and they thought it was strange and put it down to me just having been activated.  They asked me to use Google's DNS servers which I did as I needed to work from home and haven't changed them until now following this report from my colleague.

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2: Seeker

Unsure if the attachments have gone through? I have attached again

 

Vodafone mobile and Vodafone Broadband errorsVodafone mobile and Vodafone Broadband errorsGigafast error - on all content control profiles.  No issue if you turn content control off.Gigafast error - on all content control profiles. No issue if you turn content control off.