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Mobile Broadband

Why is my site blocked by Content Control?

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3: Seeker

Hi Rodney,

 

Thanks for your reply and welcome.

 

Unfortunately, I myself am not a Vodafone customer and am only following up reports from visitors to my website. Is it possible for me to speak to a support agent without selecting fields that don't apply to me (ie, the mobile plan)?

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Moderator

Hello @asmith67 

 

Thanks for getting back to us. We're looking into it for you, we'll let you know when we have an update. 

 

Thanks, 

 

Amanda 

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Moderator

Hi @asmith67 

 

Thanks for your patience. This issue has now been resolved and the restriction has been lifted. 

 

If you need anything else just let me know. 

 

Thanks, 

 

Amanda 

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3: Seeker

Thanks for your assistance Amanda! Really appreciate it. :Smiling:

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2: Seeker

Please help, we have the same problems with a few of our websites this morning. Was working OK last week.

 

Is there anywhere we can check the category of the website? The symantec check seems as if it is OK but it is still blocked.

 

Is there a department I can ask for on the phone. I am struggling to explain to first line support what the problem is.

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Moderator (Retired)

Hi @rossboardman 

 

Welcome to the eForum.

 

If you can post the URL's on your profile, we can check the websites for you. Just respond here to let us know and we'll look into this further.

 

Thanks,

 

Jamian

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2: Seeker

Thanks for the reply.

 

Not too keen to post the URLs in all honesty. It is safe for work, don't worry.

 

Any way you, or someone from your team can contact me or can I email you the details?

 

Tried to go through live chat and first line support yesterday but really strruggled to explain the problem to people.

 

I have had my content filter unblocked on my phone but this is not the problem.

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Moderator (Retired)

Hi @rossboardman,

 

So that we can look into this further, take a look at your private message folder for how to get in touch.

 

Thanks,

 

Matt

 

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2: Seeker

Hello

 

My company's web site (removed for security) is blocked and there is no adult content at all. Can you provide a contact to have this reviewed or ask whoever is in charge to review it polease.

 

Many thanks

Spencer

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Moderator (Retired)

Hi @spencergunn

 

To look into this further, please get in touch with our Live help team.

 

Thanks,

 

Rodney 

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2: Seeker

Hello

 

I tried Live help who wanted to remove the age restriction on my phone which is not what this is about. They eventually had someone phone me who also wanted to remove the age restriction. Eventually I got an account manager who said that vodafone did not host my site and there was nothing they could do.

All I want is for whoever is in charge to review the site in the original post and remove it from the restrcted site list. There must be a way to get this done.

 

Thanks

S

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Moderator (Retired)

Hi @spencergunn

 

Depending on the content of the page this’ll be blocked by the content control bar.

 

We can look into this further, we’ll need to take a few details of the page.

 

So we can do this speak to my team directly.

 

I've sent you a private message with details on how to get in touch.

 

Thanks,

 

Laura

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2: Seeker

Thanks for the private message but the link to the form in the message does not work, I get a this page missing error.

 

Sorry – we’ve not been able to open the page you’re looking for

This might be because:
  • The link is broken
  • You’ve typed the link incorrectly
  • The page is broken
  • The page has been deleted or removed

In the meantime, what can we help you with?

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Moderator (Retired)

Hi @spencergunn

 

I've tried the link and it's definitely working. 

 

Please clear your cache/cookies and try again. 

 

Thanks, 

 

Kay

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2: Seeker

Hi

 

I got the link working in the end and sent the details in. The response was a little disappointing. All I am trying to do is get my companiers web site off the barred list which must be able to be done or it would be illegal.

Please help me get the site reviewed and confirmed as being harmless.

 

Thank you

Spencer

 

 

Hi Mr. Gunn,

 

Thanks for your email.

 

We don’t have access to the list of the restricted website. We can either add or remove the content control bar on the Vodafone account.

 

If there is content control bar on the account then we can remove it. Please provide us with the below required details for the same.

 

  • Your date of birth
  • Company’s name

  

Kind Regards,

(Removed by Moderator)

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Moderator (Retired)

Hi @spencergunn

 

I've sent your web address to the correct team to see if it can be removed from being blocked by content control. 

 

I'll come back to you with an update by the end of next week. 

 

Thanks, 

 

Kay

 

 

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2: Seeker

Hi there, someone was supposed to be investigating why our site (Removed in accordance with House Rules) was blocked. Could anyone provide an update and get it unblocked asap?

 

Kind Regards

Rob Newbery

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16: Advanced member

Hi @Rnewbs

 

I’ve sent this for review.

 

We’ll be in touch as soon as we receive an update..

 

Thanks,

 

Gemma

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16: Advanced member

Hi @Rnewbs

 

We’ve been advised that all health supplement websites are classified as ‘Drug’ category and ‘Drugs’ is one of categories we ‘re blocking for customers under the age of 18.

 

Thanks,

 

Gemma

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Moderator (Retired)

Hi @spencergunn

 

Thanks for your patience.

 

This has now been reclassified and is no longer blocked by content control. 

 

Many thanks, 

 

Kay

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Vodafone UK - Maintenance
Vodafone UK - Maintenance