main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Mobile Broadband

nuc unlocking tool

2: Seeker

have received an nuc for my k5160 dongle but when i follow instructions to ulock it says email mailto:nucresolutions for an unlocking tool..

When i do this i get an email sending me back to the nuc request form, so am going round in circles as I already have the code !!

View more options
4 REPLIES 4
17: Community Champion

Hi @niknakjb1963

 

Please see the link here: How to use your Network Unlock Code

 

Although the dongle is not listed, if you choose Huawei R207, it should be the same process.

 

There are also a previous thread for unlocking a dongle here:  https://forum.vodafone.co.uk/t5/Other-OS-Unlocking/Unlocking-a-mobile-WiFi-device/m-p/2605348#M66004

 

If you still have problems, please contact Vodafone through the Customer Service channels or come back to the forum.

View more options
2: Seeker

just tried that...it jsut says i'm not connected to the internet...there's no ip address on the device itself and using the ip address mentioned in the instructions gives the above result. Have also tried the ip address i found using "My computer"  but that does exactly the same. Does the new Sim have to be "Active" because if so that isn't the case, i've just put an old 3 sim in there which I haven't used for ages

View more options
17: Community Champion

Hi @niknakjb1963

 

You have to use an active alternative SIM card or you won't be able to connect to the internet.  Your old 3 SIM won't work.

View more options
2: Seeker

didn't work with Wife's giffgaff sim either..think it's the ip address that's the issue

View more options