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Network queries

4G problems

shakkhalid
4: Newbie

I wonder if anyone can help please. 

The 4G signal is very poor in HP12 3HH area. It has always been bad but recently it is terrible. Any help would really be appreciated. 

Thanks. 

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1 REPLY 1
Mark
Moderator

I'm sorry to hear you're having difficulty connecting to our network @shakkhalid I've looked into this and we've no issues in your area at this time, the mast serving you (22014), is working as expected and has experienced no recent outages. You can check our coverage at any location in the UK with our Network Status Checker 

So I can take a closer look into this for you please confirm 👉

- Does the issue happen in just one location? If so, how far do you have to travel to regain service?

- Does the issue occur if you try your SIM card in a different phone?

- What errors are seen or heard when the issue occurs?

- Does this happen on 2G, 3G, 4G or all?

- When did you first notice this issue?

- Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

 

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