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Network queries

4g not working

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Megghi
2: Seeker

Hello:)

need help with 4g not working on my iPhone since a week now. It always gives E instead of 4g/3G. I tried all of these but unsuccessfully:

1) reset apn settings

2) swapped 4g for 3G. Still I get E.

3) swapped phone 

4) chatted with Vodafone customer service, but they said my account is ok and could not explain the lack of data coverage .

5) my area has network coverage, but I have no 4g everywhere I go

i will stay 2 more years with them and I pay 33£ / month and this is somewhat frustrating. 
thanks for any help anyone can give

Megghi 

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1 ACCEPTED SOLUTION

Accepted Solutions
BandOfBrothers
17: Community Champion

It could be your sim card that is glitching @Megghi

A Vodafone store can perform a sim swap.

Another route is to ask customer service to refresh your account i. e reset / provision it for 4G.

Current Phone >

Samsung Galaxy s²² Ultra 256gb.

 

Secondary Phone >

Samsung Z Fold³ 256gb.

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3 REPLIES 3
BandOfBrothers
17: Community Champion

It could be your sim card that is glitching @Megghi

A Vodafone store can perform a sim swap.

Another route is to ask customer service to refresh your account i. e reset / provision it for 4G.

Current Phone >

Samsung Galaxy s²² Ultra 256gb.

 

Secondary Phone >

Samsung Z Fold³ 256gb.

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Megghi
2: Seeker

Thank you so much. They refreshed the account. Now it is working.

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BandOfBrothers
17: Community Champion

That's great @Megghi

Glad I could help. 

Current Phone >

Samsung Galaxy s²² Ultra 256gb.

 

Secondary Phone >

Samsung Z Fold³ 256gb.

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