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Network queries

CV35 - WARWICK

2: Seeker

Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-Trent

 

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

 

Just seen in CV35 so far.

 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the eForum, add it to your profile here.

 

CV35 0RR

 

3) Does the issue occur if you try your SIM card in a different phone?

 

Can't test this yet.

 

4) What errors are seen or heard when the issue occurs?

No errors, just no data connectivity in 4G. The 4G symbol is shown with 2 bars, but the data doesn't work, i.e. no webpage loads no speedtests work. Using 3G does work though. I have seen this issue today for last 3 hours.

 

 

5) Does this happen on 2G, 3G, 4G or all?

Only 4G so far. Not on 3G. Not tested 2G. Only on mobile data.

    

6) When did you first notice this issue?

3 Hours ago.

 

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

 

Permanent so far, for last few hours.

 

Using a Galaxy Note 3.

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50 REPLIES
17: Community Champion

Hi

 

All seems to be OK by checking get your postcode in https://www.vodafone.co.uk/explore/network/uk-coverage-map/index.htm

 

It would be a good process of elimination to check your sim in another phone and another sim in your phone. 

 

As 3g is working OK it sounds lie your sim is OK but if this persists then any Vodafone store can sim swap to replace it. 

 

Sometimes a soft reboot by turning the phone off and on can help. 

IMG_1084.JPG

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2: Seeker

Thanks for the reply.

 

I will try to swap the sim if possible. I checked the coverage map already, gave back nothing.

 

I have restarted my phone several times already. Within the last hour or so there have been 2 spots of very slow data so some whatsapp's came through, but dead again after that. 

 

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2: Seeker

It's not just you, I am having the exact same problem - in the same postcode area. 

 

Inside/outside makes no difference and I always seem to have a solid 3G or 4G signal, just no bandwidth to back it up. It has been intermitent for the last day or so.

 

Forcing my phone to connect to 3G, as opposed to 4G, has some improvements but again itcan be sporadic at best.

 

Phone restarting, reconnecting to network (via airplane mode) and resetting network settings make no difference.

 

It is a Samsung S7 Edge.

 

It is worth noting this is not the first time this has happened, and seems to be a regular occurance every other week (or so) - one or two days with solid signal but no bandwidth.

 

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Moderator

@B_Tank88 @Andehh13 Please can you confirm if the issue you're experiencing only happens whilst using 4G? 

 

If you could also confirm when the issue started happening? 

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2: Seeker
It been especially bad today, with no 4G from mid morning onwards continuing all day until I left at 4pm.Dropping down to 3G got me going again but even that was flaky.

I'd say it happens 4-5 times a month with the exact symptoms. Perfectly solid 4G signal but no bandwidth then 3G works as a back up but quickly falls over.

I can only imagine it's an excessively congested tower that hits full bandwidth and chokes.
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2: Seeker
I've only been with voda about a week but the first time I seen it was on my original post.

I changed to 3G and it worked but ropey. 4G nothing at all.
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Moderator

@B_Tank88 @Andehh13 I've sent you both a private message with details on how to get in touch.

 

 

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2: Seeker

Sent.

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2: Seeker

Also sent, PM'd it back to you and submitted the ticket.

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16: Advanced member

Andehh13 wrote:

Also sent, PM'd it back to you and submitted the ticket.


Do please be aware that the eForum Team don't reply to Private Messages. As you submitted your details via the webform, you will have received an automated email reply with a reference number. Please keep that email safe as the number can be used to trace your message

PWIAC

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2: Seeker

It's happening again right now, phone is on H and no response from data at all for past 30 mins.

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Moderator

@B_Tank88 We've recently fixed an issue within your area on 22 November 2016 at 10.59am. 

 

Please note it can take an additional 24 hours for the network to stabalise after a fix has been completed. 

 

Let us know if you're still having issues. 

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2: Seeker
Thanks I'll keep an eye on it. What was the problem?
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Moderator

@B_Tank88 It was an issue which appeared to be affecting calls, however may have been having a knock on effect with data. 

 

Let us know if you have any further issues. 

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2: Seeker

Guys your network in this area is pathetic. Once again I find myself 'H+' speeds refusing to handle data.

 

I have had issues with connecting to my emails, and my signal suddenly dropping off to zero, before coming back again minutes later.

 

This is sporadic and seems to come and go with no real pattern, making it impossible to try and relay anything useful to you. I believe it is simply over congested towers, leading to insufficient bandwidth for users.

 

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Moderator

@andehh - Please try the steps in our network troubleshooting thread.

 

If you're still experiencing the issue after completing these steps, post the template with your answers here and we'll get back to you ASAP.

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2: Seeker

 

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

 Yes, in and aroune this area. 

 

 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

 CV35 0RR

 

3) Does the issue occur if you try your SIM card in a different phone?

 Not sure.

 

4) What errors are seen or heard when the issue occurs?

 None at all.

 

5) Does this happen on 2G, 3G, 4G or all?

 

3G/H+ mainly, it will show FULL signal/very strong signal - but nothing loads/no Data

    

6) When did you first notice this issue?

It happens several times a month, for several hours at a time. It's when I have nothign else to go that I come on here to report it *again*.

 

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Intermittent, Usualy late mornring/early afternoon onwards. (until I go home anyway)

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Administrator

@andehh I've checked local serving site (38284) and it's performing correctly. 

 

When in this area, you may find it beneficial to manually change your mobile data settings down to 2G/3G if your device is struggling to load data on the higher speeds. 

 

You can also keep checking back on our network status checker for any planned upgrades. 

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2: Seeker

Hi Alex, 

 

It's work fine now, but at 2.30pm on the 30th, is certainly wasn't. Are you able to view historial records for your network load, to see what the issue was at that time?

 

I have tried manually locking my phone to 23/3g/4g etc, but the problem is if the 4G isn't reliable as is, and the 3G has insufficient bandwidth - then 2G isn't going to help me access emails/the internet....

 

I still believe it is a network tower or two that is heavily congested. It just seems to happen often enough that someone should look at expanding the capacity in this area....?

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