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Calls drop after around 30 seconds - Xperia 5 ii

Raz_87
2: Seeker
2: Seeker

Hello, I was wondering if anyone had this issue. Upgraded to Sony Xperia 5 II a few months ago and have been getting problems with calls. 

Not sure if it's the phone or network but I never encountered this problem with my old phone 

When I make or receive standard calls (not wifi) about 30secs to a minute into the call the person on the other end can't hear me but I hear them fine. 

After calling support they told me to manually select a different operator. Reset the phone then go back to Vodafone. It seemed to work for a couple of days and now it's back to how it was. So frustrating! 

Anyone experience this or have any solutions?

Thanks in advance 

1 REPLY 1

AnnS
17: Community Champion
17: Community Champion

Hi @Raz_87 

 

The best thing to do is to go through the troubleshooting and give the Social Team an example of the issue and something to work on by completing the template and copying and pasting the results back on the thread here: Network Issues 

 

It may be that the SIM was working perfectly in your old phone but needs replacing for use in the new phone.  You can order a new SIM from here: Replacement SIM cards