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Network queries

Cannot receive calls from NHS 0800 numbers

ibush
2: Seeker

While I can call 0800 numbers, calls from NHS 0800 numbers do not register. I asked for any bars to be removed but nothing has changed.

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5 REPLIES 5
Evie
Moderator

Hey there @ibush - Hmm, that sounds odd! Just to confirm, NHS numbers starting 0800 can't call you or you can't call them?

Have you checked our call charges page to see if there are any charges attached to a specific NHS number?

If you would like us to have a look over you account from our side please drop us a DM on social media

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ibush
2: Seeker

I can call 0800 numbers but I cannot receive 0800 numbers that emirate from NHS lines.  There is s similar post from someone else on the EE forum.

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Jack
Moderator

Okay @ibush, what type of phone are you using?

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ibush
2: Seeker

It is an iPhone XR. I have now sorted the problem (I believe) after Vodafone made some suggestions about resetting most of the Phone settings. No idea which part of the effort made a difference but I did get a test call from my local clinic this morning.

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MarkD
Moderator

Thanks for the update @ibush, it sounds like changing them settings really did the trick. Keep us updated with how you get on 🙂

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