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I have an Alcatel 3003G phone with a PAYG Big Value Bundle. As a pensioner I have not a clue how to set up WAP connection. Can anyone give me a step by step guide for this phone? Many thanks.
Please see the link below, scroll down to 'I can't get internet on my phone'
I have just realised that may be difficult for you. Best way to to send a text to the shortcode number. Also go to your connection settings on the phone and make sure prepaid is selected.
If only I could do this for you I would, such a shame stores are closed, they were always helpful setting up internet settings.
AnnS, thanks for your help. Sent text and followed instructions. Unfortunately when trying to access internet I get message:- "Secure Connection Failed"
Don't seem to have anywhere for "Prepaid"
Directed to Help Section but Alcatel model is completely different.
The problem here looks like content control is on the account and needs to be removed by Vodafone. You can see some FAQ's for content control here .
If you have been able to set up an online account and download the My Vodafone Application to the phone you can remove the restriction from there, quite sure you have to prove age by providing a credit card number (the phone may have been given to a child).
If you get stuck, live chat or Customer Services can help. Failing this you can contact the Social Media Team here but you will need a Twitter or Facebook account to send the message.