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Network queries

DTMF tones not working - two handsets

2: Seeker

My existing handset was the Huawei P20 Pro. Had problems with the DTMF tones in call for ages. Learnt to live with it. Sometimes it worked, other times it didn't.

 

Bought a new Pixel 4XL two weeks ago. First time I've needed to use the automation rubbish in call. It doesn't work!

The settings are OK, the button presses makes the sound, they're just not registering the other end.

 

Surely this is a network issue? One handset is Android 9, the other Android 10. 

 

Anyone else experienced the same? Any help would be appreciated 

 

 

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5 REPLIES 5
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2: Seeker

Just to add; they don't work when on loudspeaker.

I just made another call on normal speaker and they worked, but it soon made a funny noise - like a long tone maybe? - than stopped working again.

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17: Community Champion

Seems your not alone with this issue @mushtafa 

Entering-keypad-numbers-for-automated-services-not-working. 

Some mention using another phone app instead of the stock one.

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

Not sure that's entirly the cause though. The Huawei uses their own dialer, and the Pixel uses Google dialer.

Just strange that two different handsets have the same fault

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17: Community Champion

It's certainly a conundrum @mushtafa 

Some have had similar issues with some Samsung Galaxy Phones too.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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17: Community Champion
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