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Network queries

Data Throttled Abroad

2: Seeker

Hi all, first post here. Took out a vodafone contract around 2 months ago to be able to get proper, unrestricted 4G in France this summer. Was previously with Three and 3G roaming & throttling was awful, so I switched. 

 

I've arrived in France via Eurotunnel, and a group of 5 of us have driven right down to the south of France. 2 of us are on vodafone, 2 on giffgaff, and 1 on BT mobile. The problem is, the 2 vodafone phones are getting awful speeds, on both 3G and 4G, while all other phones work perfectly.

 

Friends on giffgaff can easily load pages, maps and Spotify easily, all on 3G. Friend on BT Mobile gets 4G and is getting 40+ Mbps. But myself & the other vodafone phone, have not once seen a speed above 0.2 Mbps.

 

I have tried SFR, Bouygues and Orange, all are the same. The other phones have tried all networks too, and they all work fine.

 

Vodafones website literally says "We never throttle abroad, so you'll enjoy full speed roaming". This is clearly not the case? I have a Global Roaming plan, and 20GB of data. Could anybody help me?

 

As an example, I've just taken my vodafone phone and friends BT phone and put them beside each other. Both are connected to exactly the same Cell ID, and using 2600MHz 4G on Orange F. Speed test on BT gives 45Mbps consistently, and loads everything flawlessly. Speedtest on vodafone, gives 0.15 Mbps, and things like Maps, Facebook etc take a few minutes to load. What is going on? :smileysad: I'm going to have to buy a local SIM at this rate, I'm so disappointed in vodafone. 

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109 REPLIES
2: Seeker

Ok now discovered that the speeds appear to jump back up to full speed as soon as midnight hits. And go right back down again in daytime. Got 0.1 Mbps just before 12, tried again at 12:10 and got 38 Mbps. 

Others have confirmed this as well as me (different night, a few days ago , so this issue has not been fixed tonight) . If I'm right, this is breaching the new EU laws that have come into place, and Vodafone are clearly lying when they say they "never throttle abroad". What do I do? 

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4: Newbie

I hope this is a technical blip. I switched to voda after getting such poor experience with three roaming (before they removed the throttling), and Vodafone being consistently excellent.......

I seriously hope they haven't just broken this. 

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3: Seeker

planetf1 wrote:

I hope this is a technical blip. I switched to voda after getting such poor experience with three roaming (before they removed the throttling), and Vodafone being consistently excellent.......

I seriously hope they haven't just broken this. 


It sounds like it's intentional if it works just after midnight. I also specifically chose Vodafone because their data roaming worked, unlike O2/3, and Vodafone themselves state here https://www.vodafone.co.uk/explore/costs/travelling-abroad/global-roaming/index.htm?cid=ppc-mec-auto...

"Full-speed roaming –
with no restrictions

Have you heard of ‘throttling’? It’s where networks slow your data speed to restrict your usage. Unlike other networks, we never ‘throttle’ – at home, or abroad – so you’ll always enjoy full-speed roaming.
On 4G where available." so I don't see how they can just start throttling... they're doing what they make fun of their competitors for doing... I hope Vodafone fix this as it's terrible and one of the biggest reasons I chose them...

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3: Seeker

Spoke to livechat. They basically just completely ##~## me and said they don't throttle abroad, and that if I had any problems I could just contact them when I go abroad... This is happening to multiple people in multiple EU countries BTW, France, Portugal, Greece, etc so far been <1Mbps speeds. Not good enough. Really hope they sort this mess out!!!

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4: Newbie

I had the exact same problem in Luxembourg BUT this was only on Vodafone's partner network "Tango" which was severely crippled in speed, both of H+ and 4G+.

 

Sent a tweet to Vodafone UK but just got a bog standard UK signal issue reply...

https://twitter.com/rasseru16/status/869951975777079299

4G+ Tango.JPGH+ Tango.JPG

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3: Seeker

Lots of people complaining on twitter, look at the replies on this! https://twitter.com/VodafoneUK/status/882263606552907776 something better get done...

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2: Seeker

OP here. There are now countless examples of this around the EU on twitter, even Lord Sugar had issues and tweeted them. The other person on vodafone with me here is a business customer, and it's also happening to him.

meanwhile friends on other UK networks can use their phone perfectly here, fantastic speeds. This has seriously made it difficult to do many things abroad, such as look at the map (doesn't load at all) , check emails, even load this forum. Despite great 4G signal, EDGE speeds. And it's 100% not the mast here.

I will be looking to leave vodafone ASAP, proper roaming was the reason I joined them. 

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3: Seeker

I was in two EU countries over the weekend and had the same issue.  I was in countries that I travel in regularly and know what to expect from the networks while roaming.  The phone showed 4G however I only got EDGE-level speeds (0.25Mbps) during the day.  After midnight everything started working as normal again and I received speeds of 50Mbps+.  This was consistent in both countries that I was in and very different from my experience one month ago.  Friends who are also on Vodafone and travel in the EU frequently report the same issue.  Countries confirmed now are: Spain, Greece, Portgual, Germany, Poland, and France.  

It is fairly obvious that Vodafone have started throttling - not the local network.  Otherwise it wouldn't happen in so many countries (whether there are affiliate Vodafone networks or not).

It is very frustrating given that Vodafone's marketing specifically says that they do not throttle when roaming and that is the primary decision factor in me choosing Vodafone as my provider.

 

https://www.vodafone.co.uk/explore/costs/travelling-abroad/global-roaming/index.htm?cid=ppc-mec-auto...

 

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3: Seeker

I have a very similar experience. I'm a frequent traveller to Italy, and I also have a local Italian sim card (also Vodafone).

In the past when I had to pay £3 a day for EU roaming I always got a decent speed ranging from 20-60 Mbps (I'll try to avoid using the term "full speed"). But since the new EU roaming regulation is in place, the speed has never surpassed 1 Mbps. I tried using the same phone with my Italian sim card, and the difference is clear, my Italian sim card gives the same old speed of 20-60 Mbps. So, nothing to do with my phone, or the coverage area.

I've advocated how good Vodafone data roaming speed to all my friends, but looks like this time I'll struggle to convince anyone.

I also have another contract with Three. In the past when I needed a proper internet connection I'd opt to pay £3 and used Three as a secondary option. But ironically on my recent trip, Three on 3G roaming was much better than Vodafone's rather-throttled 4G & 3G speed.

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Moderator

@jsmyth16 @planetf1 @hammy434 @rasseru16 @chgokev @jayiwa

Hi all,

Thanks for raising this to us. This has now been investigated and we've received an update today.

The cause has been identified and this should now be resolved.

Should you be continuing to experience any further issues, please let us know.

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2: Seeker

Thanks Natasha, I can confirm 4G is indeed back up to proper speeds now! Just got 70 Mbps on Orange F.  Great to see 😁

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3: Seeker

It's not quite working in Germany yet. Do you know how long it should take ? 

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Administrator

@chgokev If it's still not working for yourself, please contact us using the information in the private message I've sent - we can then take a little look into this further for you. :smileyhappy:

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4: Newbie

Throttling seems to be back. These are my "4G" speeds today in Italy, compared to what I was getting a few days ago in EXACTLY the same place. Screenshot_20170722-170351.png

 

 

Screenshot_20170714-091838.png

 

 

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Moderator

@amh13 I've responded to your post in a different thread

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3: Seeker

Hi, I'm in Austria now. After the numerous issues I had in Italy which other members here were also having, and which were eventually solved (at least for me), I'm now having trouble with throttled 4G speeds on the network A1 in Austria. Luckily, Vodafone also has 4G roaming agreements with 3 and T-Mobile, so I've been using 3 to avoid the throttling. However, it would be nice to be able to use the preferred roaming partner of Vodafone which is A1. When I do a speedtest on A1 (4G), it shoots to 30Mbps, then instantly goes down, and hovers around 5-10Mbps. The upload shoots to 17Mbps, and then also instantly goes down to 5-10Mbps. This happens on every test. Can you please remove the throttling on A1 Austria and fix this issue; you claim to be the best network for roaming and to never throttle, yet you constantly have roaming issues and are always throttling roaming. It's really not ideal to have to manually select a different network to avoid Vodafone's throttling on this network. Thanks.

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Moderator

@hammy434 So we can take a look into this for you, I've sent you a private message with details to contact our team. We'll then be in touch as soon as possible.

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4: Newbie

Hi Natasha. 

I am currently in France roaming on SFR's 4G network. I am using Huawei 's E5573 with Vodafone 50Gb data 30 days contracts. With full bars on 4G (I believe on an 800Mhz band) my data throughout is waving between 1.5 to 4.8Mbps DL and 6-17Mbps UL using speedtest. At my location using the same device E5573 combined with a local SIM card the data throughput reaches a reliable 17Mbps DL and roughtly the same UL. Is there something you can do on your side so that I can use the network resource that is available or is this a matter of traffic shaping and thereafter governed by Vodafone policies?

 

In advance thank you for your help

John 

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4: Newbie

Hi Natasha. 

 

I am currently roaming in France using Vodafone 50Gb 30 days contract with Huawei's E5573. With full bars on 4G on the SFR or Bouygues network by DL throughput varies between 1.5Mbps <> 4.8Mbps whilst UL reaches >15Mbps.

 

I have switched my SIM with a local SFR 4G (for testing purposes). In this configuration where Vodafone SIM is replaced with a SFR SIM, the DL throughput varies between 14Mbps <> 17Mbps. Is there something that can be done so that my data throughput on my Vodafone SIM can utilise the network resource that is avaiable ?

 

In advance, thank you for your help

John

 

 

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