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Network queries

Data Throttled Abroad

3: Seeker

100 % throttled here in France Vodafone connected to orange f and SFR during the evening max DL speed 1.02 mbs.

Daughter on 3 network connected to the same network orange f DL speed 7.8 mbs which is not great but usable.

Now 01.02 am and Vodafone now showing 5.6 mbs

We used it on Orange f in June no throttling at all.

We have 3 accounts with Vodafone 1 business and 2 private will be cancelling them all very soon if this is not explained and resolved immediately.

 

 

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4: Newbie

Hi Alex. 

 

Yes it is the same. My assumption is that the Cellular Network is not the variable in the equation here. The local networks in my case are peforming well within the expecation of 3G or 4G data throughput. For testing purposes I have placed my SIM & a local SIM card in 2x sets of devices and repeated identical tests. Vodafone Roaming systematically performs at a fraction of the local operator's SIM in all scenario. The only variable is the equation is that since on Vodafine my data traffic is routed to the UK. My conclusion is as follow:

 

1 - Congestion inherent to the internet potentially exerted by the fact that a lot of people are roaming at this time of year

or 

2 - Traffic shaping or throttling induced by Vodafone as a control mechanism to limit usage

 

 

Any thoughts ?

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4: Newbie

Thanks Alex

 

- How long are you abroad for?

Due to return to the UK on Aug 24th 

 

- Are you around the same location for the duration? 

Staying at the same local - yesterday I was at the Lascaux site. Very strong RF signal there. I took the opportunity to run a speedtest. The result was consistent with all other test results at about 3Mbps    

 

- If so, which location are you in? 

 Mauzac et Grand Castang in the Dordogne

Coordinates are 44.87237701119776, 0.7770549997138312

 

Please also try to complete a manual roam and flick airplane mode on for 10 seconds and then off to try and reconnect to the network. 

 

- I have done the following;

1. Hard Reset

2. SW Reset 

3. Manual search and switch from 3G to 4G across SFR and Bouygues. Got a reject on Orange 4G due to poor signal strength probably. I did not try to connect to Free.

4. Inserted local SIM in my E5573 (17Mbps DL) 

5. Vodafone SIM in E5573 speedtest

5.1day time data throughput (3Mbps DL)

5.2 Night time data throughput (16 - 18Mbps DL)

 

 

Alex it would be amazing if you could help improve our experience of the Vodafone service.  

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4: Newbie

Local Vodafone SIM is getting 110mbits now.

 

Already my Vodafone UK SIM is a getting a fraction of that speed and by around 6 o'clock this evening I will be getting maximum 2-3 mbits (if I'm really lucky) or no connection whatsoever. 

 

To be completely honest, I don't care so much if I get 30 or 100mbits. I'm on holiday, I'm not streaming or anything, but I would like to have a connection at least decent enough to handle Facebook and Google maps for example. And at the moment I can't even use these, even messenger sometimes doesn't work when the data connection is completely dead. Screenshot_20170812-142243.png

 

 

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3: Seeker

yep here we go again 14.30 in France .025 Mbps download total joke Vodafone need to listen and sort this...my daughters still getting over 7 Mbps with her 3 network on either sfr or orange  and i was trying to tell her to swap to voda because the roaming data was so good...think its time for me to swap to 3 lol ...

I reckon an email to Ofcom is on its way they advertise no throttling and obviously are doing so i will definitely be asking for my data charges to be refunded as they are completely un fit for purpose. Just really fed up that ive got another 3 weeks of this looks like my daughters tethering on 3 is my only option.

 

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4: Newbie

Hi Baz. 

 

I am not sure an email to Ofcom will make much difference. Notwithstanding the aforementioned it could be suggested that Vodafone have mislead its customers with regards to its Roaming offe. Contrary to the much advertised claim of Best Network for roaming we have compiled material evidence here suggesting at least that other UK operators might be offering a much better quality of service to their roaming customers; at least in our experience.

 

Alex is looking into our situation; let's give him and the Vodafone support team the opportunity to investigate diligently our issue and to offer a workeable solution.

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3: Seeker

Hi John, yeah I will be patient for a day or two but luckily not tied in too long as with some people. 

must laugh tried logging in to my Vodafone and the connection was that bad I had a message saying I wasn't connected to the internet.

cheers Brian

 

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4: Newbie

Heavily throttled in Switzerland as well. I noticed that only download speeds are limited, I'm getting full upload speeds both in Italy and Switzerland at all hours. 

 

I did this speedtest with full signal on Swisscom right in front of the phone mast. As you can see, I'm getting almost 50mbits in upload but barely 10 in download

 

Screenshot_20170812-172356.png

 

 

 

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1: Seeker

So. Thought it was me going crazy during two trips to the Netherlands during July. Same happening now and I'm in Cyprus! Play the game Vodafone! Previously on 3£ a day it's been fantastic, so "not throttling" my ##~##!

 

That will be another two contracts added to the scrap pile if they don't sort this very quickly! 

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4: Newbie

The issue still hasn't been resolved, currently i'm getting 2mbits. I'm very disappointed with Vodafone's service, especially as the "unbeatable 4g abroad" is supposed to be their strong point and one of the reasons that i brought my number in from 3

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3: Seeker

Yeh it's a total disgrace from a company like this I was talking to customer services today for 30 mins and more they told me they have no control over the partners speed i.e. Orange F and  as long as I had an internet connection that's all they had to gaurentee tried telling me it was my location haha my daughters with 3 linked to Orange F sat next to me with full speed internet. There answer to that was 3 must have a better deal with the partner to provide a faster speed. I canceled my Voda dongle there and then. But stuck with the crap service on two other contracts for a few more months. Surely they are breeching some kind of EU law by reducing speeds?? I am definitely going to contact offcom and watchdog see if they are at all interested just mainly to let people know and don't get caught out like we have. 4G my backside dial up was never this bad lol 

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4: Newbie

Hi all. 

Tonight at 22:46 local time, 4G SFR and 4G Bouygues with a radio signal strength of 4 to 5 bars, my throughput achieves a 0.6Mbps on DL. At this level of DL speed the internet is hardly useable. This level of service is comparable to GPRS and would certainly not adhere to the level of perform one should expect from a 4G data Service. I would agree with Brian a formal complain to Vodafone and Ofcom is appropriate. We should also reach out to the ASA to seek consumer protection on the basis that Vodafone's advertising is misleading consumers to purchase a product  i..e Vodafone 4G service which is later not delivered albeit charged in full. 

 

 

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Moderator

 @JOHN-1970 and @baz03 - So we can look into this further, I’ve sent you both a private message with instructions on how to get in touch.

 

@amh13 – I know you’ve had problems completing the form previously, so I’ve sent you a private message with instructions on an alternative way to email us.

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4: Newbie

Thank you Jenny for your private message. 

 

I will complete the form now. 

 

Regards

John 

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3: Seeker

Hi Jenny

Could you please also get in touch with me.  I am having similar problems. (As per my posts higher up in this thread)

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4: Newbie

Hi Jenny

Further to my communication, I confirm to have submitted the form.

Regards, 

John  

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4: Newbie

Hi, the issue seems to be resolved now. I'm consistently getting 90-100mbits. I guess this was a general issue with Vodafone's roaming. Screenshot_20170814-132000.png

  

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4: Newbie

I wish you were rigth unfortunately the issue isn't resolved for me. at the time of writting this message I am running on 1Mbps DL.  I trust Jenny will be in a position to confirm shortly the result of Vodafone's investigation and the solution to deliver a 4G service.

 

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3: Seeker

Yep still throttled here to guys 

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4: Newbie

Yep, speeds dropped here again since around 8 o'clock this evening. Now i'm barely getting 2mbits when at 7pm i was getting 90.

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