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Welcome to Vodafone Community

Network queries

Data Throttled Abroad

Moderator

Hi everyone,

@chgokev – I’ve sent you a private message with instructions on how to get in touch. Apologies for not doing this previously, 

@JOHN-1970 – I can see we’ve received your email (ref: #16715354) and we’ll be in touch as soon as we can.

@baz03 – We’ve also received your email (ref: #16716137) so will be in touch shortly.

@amh13 – If you can email us by following the steps provided in the private message, we'll look into this further.

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4: Newbie

Hi Jenny,

 

I sent the email last night, hopefully you recieved it. This is my reference number from the autoreply: #16721938 .

 

Thank you for your help!

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4: Newbie

Thank you Jenny for your continued support

Regards,

John 

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3: Seeker

4g ehh lol4g ehh lol

 

 

 

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4: Newbie

Baz, have you tried manually selecting Bouygues? I found that their 4g speeds generally were superior in France, at least in the areas I travelled to.

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3: Seeker

amh13 wrote:

Baz, have you tried manually selecting Bouygues? I found that their 4g speeds generally were superior in France, at least in the areas I travelled to.


Hi amh yes Bouygues and SFR all the same it's When Vodafone route it back in the U.K. There controlling times and speeds to save on costs I suppose since the eu law to roam free... I've got 4 days now of like for like connectiones to the same partner networks with different uk providers and Vodafone are definitely controlling it or they are not paying as much to the Euro partners to give us there full speed that is available and proven..To be quite honest this is tiny to them but massive to us when only in June the same account on the same partner network was fabulous. I highly recommended it frustrated to say the least.. Cheers any way 

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4: Newbie

Hi Brian, 

 

FYI - EU rules and regulations on roaming charges and open Internet.

https://ec.europa.eu/digital-single-market/en/news/new-rules-roaming-charges-and-open-internet

Regards,

John

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4: Newbie

All. 

When running a speedtest can you check your Vodafone public address. My public IP address is Vodafone 85.255.237.126 - if you are running speedtest from a phone, you will find your external IP address under settings (at least on IOS)

 

 

Jenny,

Can our profiles be amended to be a different server? Also can our traffic not be routed back to the UK to allow a local breakout to the Internet? 

Thanks

John 

 

 

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16: Advanced member

Here are examples of the Vodafone UK roaming performance I got in Germany, France, Austria and Belgium: https://twitter.com/VodafoneUK/status/897571543659794434

 

Here are examples of Vodafone roaming on SFR, Orange and Bouygues around the same period (late July): https://twitter.com/mastexploration/status/890259464418447360

 

Local breakout comes with a lot of disadvantages and limited advantages compared to the current network routing approach.

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4: Newbie

 

PedroC,

The people on this forum are achieving about 1% or 2% of your astonishing figures, which to be honest I do not even expect to see as an average DL figure in the UK. These are not either the figures I am expecting now; I would be more than happy with a reliable 8Mbps for example.

 

According to a report published by Victoria Woollaston in May 2017 the UK would place Stoke-on-trent at the top of the leader board with an average DL of 26.6Mbps; I found her results to be consistent with my personal experience of 4G on average. I cannot say the same of your results however. In perspective, with roaming latency added, you are achieving about 470% of the UK best average; 470% based on your 124Mbps achieved in France. I then ask myself what is the point of your input. I cannot see how your data is in anyway helpfull to the issue at hand but I would welcome a rational explanation.

 

 

With respect to your point about my routing, see below - you are welcome to provide a constructive analysis on the routing table and latencies.   

 

traceroute to 85.255.237.126 (85.255.237.126), 30 hops max, 60 byte packets
 1  fw-55-1.netsample.com (185.133.55.1)  0.133 ms  0.095 ms  0.079 ms
 2  185.133.52.252 (185.133.52.252)  0.702 ms  0.682 ms  0.647 ms
 3  78.153.240.108 (78.153.240.108)  2.179 ms  2.172 ms  2.160 ms
 4  ge501-0-0-34.er02.mar01.jaguar-network.net (193.151.86.40)  1.062 ms  1.676 ms  1.142 ms
 5  185.84.18.25 (185.84.18.25)  0.781 ms  0.772 ms  0.795 ms
 6  ae-1.r24.amstnl02.nl.bb.gin.ntt.net (129.250.4.90)  20.930 ms  20.900 ms  20.870 ms
 7  ae-1.r02.amstnl02.nl.bb.gin.ntt.net (129.250.2.113)  21.214 ms  21.184 ms  21.150 ms
 8  ae11-xcr1.att.cw.net (195.2.2.57)  21.658 ms  21.653 ms  21.725 ms
 9  ae14-xcr1.hex.cw.net (195.2.28.165)  23.007 ms  23.184 ms  23.050 ms
10  ae7-xcr1.man.cw.net (195.2.27.170)  33.315 ms  33.217 ms  33.211 ms
11  * * *

 

Thanks,

John 

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16: Advanced member

John,

I am merely pointing out that the experiences of this post's contributors are not representing the entire gamut.

Furthermore, the speeds I attained abroad in the screenshots are substantially not the least bit impressive; many regularly achieve significantly higher in the UK and vastly higher abroad would have been possible had I tested in locations with better signal conditions.

 

A basic overview of LTE roaming is:

Roaming   Roaming  Home

E-UTRAN-->MME -->HSS

                       |

E-UTRAN-->S-GW-->P-GW-->Internet

 

Even with local breakout, components of the home network continue to be used.

A tracert to a more standard domain would have been useful. I do not have any concerns about it at this time, however.

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Moderator

@amh13 and @JOHN-1970 – We’ve received your replies and will be in touch as soon as we can to investigate further.

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4: Newbie

Thank you Jenny. 

 

Regards,

John

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4: Newbie

The Italian Vodafone network is also considerably faster than the UK one. LTE advanced is pretty much available everywhere, even in the smaller villages. Most sites aggregate band 20 (10mhz) and band 3 (20mhz). In the more touristy areas I find a lot of band 7 as well (15mhz). With my local Italian Vodafone SIM I have never seen speeds below 70mbps and my phone is a simple cat.4

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4: Newbie

Hi Jenny

You had set an initial expectation of 48h to produce an initial assessment which is now behind. I am not loosing hope that our issues can be resolved but could you shed some light on what's going on and help us understand how long the investigation is likely to take and where it is going; a rought order of magnitude will suffice.

Regards,

John  

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4: Newbie

Hi Jenny 

I have emailed at your eforum.web address my data throughput at 3:35am which is 14.4Mbps DL. My public IP add with this performance is 85.255.237.174 (not sure if it is relevant but just in case). I have been running more speedtest and can confirm the DL speed to be systematically >12Mbps on average. It would be great to have this level of speed as an average during daytime as well. 

I have also been running a few tracert and see no significant difference between day/night time leading me to exclude congestion as a possible explanation. It feels more like traffic shaping but I await your return on your investigation of the last few days.

Regards,

John 

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4: Newbie

Hi Jenny 

For completeness I have also ran speedtest on Bouygues 4G and can confirm an average DL of >12Mbps at 04:16am. 

Regards,

John 

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Moderator

Hi everyone,

Thanks for all the updates.

We’re unable to provide timeframes, however once the case has been raised with our Network engineers, they start investigating right away. 

As soon as we have any further info we’ll update this thread.

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4: Newbie

Hi Jenny, 

I will be leaving France on Wednesday next week. I am happy to continue to assist the Vodafone engineering & roaming team, however my experience of the Vodafone roaming service is disappointing and has consumed a lot of my time. Time that I should have had to spend and enjoy with my family. I have an eight years old who does not like Vodafone as a result of all of this malarkey. 

   

The average 2Mbps speed during day time and 4G speed only available during time night isn't the service I was sold by Vodafone; I was mislead to believe that the 4G service was available during day as well. Thus far the investigation has failed produced a reasonable explanation for the quality of the service I've experienced whilst roaming on vodafone's 4G partner networks SFR and Bouygues. I am however grateful of the time you have personally allocated to this issue both here on this forum and via emails. Overall the Vodafone roaming service has not delivered in my experience the 4G performance advertised, sold and expected at the time of entering into a contract with Vodafone. I will file a formal complaint with Vodafone on my return in the UK. In the meantime I awaiting to read the results of the on-going investigation. Could you also provide the link and all relevant procedures to file a complaint with Vodafone & Ofcom.

Regards, 

John  

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Moderator

@JOHN-1970 - I’m sorry to hear of the problems you’ve been having while abroad.

I can assure you that we’ve taken this very seriously and have escalated your case. Our Network engineers are working hard to get everything resolved as quickly as possible. 

As soon as we have an update, we’ll be in touch.

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