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Network queries

E or Edge signal not allowing data access

2: Seeker


i have just purchased my daughter the iPhone 11 on a contract sim for Xmas. She has put the new SIM card in her old iPhone 7 till xmas day when she will transfer it to her new phone. When the phone shows E or Edge in the signal part she can't access any internet, games or Apps. She can however send I phone messages. 

I have read that when these symbols show she should still be able to access her data is this correct or is it just  poor signal in the area. 

Can anyone help. We have only had the SIM card a week and if no better will need returned. 



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17: Community Champion

Edge is a poor data connection thus using apps and surfing can be a poorer  / slower experience than having a 3G connection @LisaBest 


Check your postcode in 》 Status-checker 

And Vodafone have a help thread and template to use 》 Network-issues-initial-checks-and-template. 


You have a 14 Day Cooling Off Period to return the sim and phone without any early termination fee.

Current Phone > Samsung Note 20 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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