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Network queries

GU14 - Farnborough - Poor Signal strength

JDH
4: Newbie

I have major, ongoing problems with the signal strength at my workplace.  it affects both work and personal phones. The network checker shows no issues and indicates I should get full coverage 4G indoors and outdoors.  I sit in the corner of the building near many large windows.

 

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

 

Variable - it happens within my office building, but the strength externally is not much better.  I do manage to get 2 bar 4G around 2-300 yards from the building. 

 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs?

 

GU14 6TQ

 

3) Does the issue occur if you try your SIM card in a different phone?

 

Not tried my sim in a different phone, but my work phone is also Vodafone and shows same problems.

 

4) What errors are seen or heard when the issue occurs?

 

I do not get a stable, full strength signal.  My signal is usually 1-3 bars 3G, I occasionally get 1-2 bars 4G.  I increasing get nothing but E, again at only 1-2 bar strength.  On E & 3G, I usually get almost no data throughput - getting "No Network Connection" errors.

 

5) Does this happen on 2G, 3G, 4G or all?

 

All

    

6) When did you first notice this issue?

 

Been ongoing for months, the increase in getting E signal shows it getting worse.  Very difficult to report as Vodafone don't accept the customer's word for getting poor service, I have to go through this hassle.

 

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

 

Permanent.  Network performance marginally better first thing in the morning, but not enough to get excited about.

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88 REPLIES
Moderator

@JDH - I’ve checked the coverage in your area and you should get good 2G, 3G and 4G.

Your local sites are all performing as expected and with no current issues.

If you change your phone’s settings to 2G only when indoors, does this improve things?

Also, what’s the coverage like outdoors?

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JDH
4: Newbie

Hi Jenny.  Well, 2G and 3G are useless as data barely works on those signal types.  I get 4G outside - but that is irrelevant - your network coverage shows I should get 4G indoors and outdoors.

 

Why should I set my phone to 2G - I pay for a 4G service which your website promises, but you fail to deliver.

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JDH
4: Newbie

just to add to my previous reply, I have now checked coverage outside. 1 bar 4G which flipped down to 3G as soon as I tried using the phone for anything.

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Administrator

@JDH I'm sorry to hear you're still experiencing issues. 

So we can look into this further, please get in touch using the information in the private message I've sent. 

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JDH
4: Newbie

Seen the private message.  can't click where it clicks, nothing happens.

But, I getting seriously fed up of having to justify the poor service I am getting, not to mention repeating the same information over and again. You have the location. You have the details of the issue. It happens all day, every day, indoors and out on multiple phones, including mine and my colleagues.

 

If that isn't enough information, then when January 2018 comes, I'll be seeking a new provider for my personal phone.  Sadly, I'm stuck with you for my work phone.

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Moderator

@JDH I'm sorry to hear this and apologies you've been experiencing issues with the private message from @Alex.

I've now sent another private message to you. Please let us know if you experience any further issues with any links and we'll be happy to help. 

Once we receive your details, we'll investigate this for you as soon as possible. 

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JDH
4: Newbie

Using IE11, I am unable to click and access any message form.  Like I say, if I get a chance to use another PC, I will try - otherwise I'll just have to accept I am going to get poor network performance until my contract expires....

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4: Newbie

I am also having huge issues in the same location. Barely any voice signal and no data signal at all. There was recent maintenance on the mast and it hasn't been working since. I have contacted technical support who advised that there are no issues but there are. Nothing wrong with my phone as it works fine in other locations.

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JDH
4: Newbie

You are quite right Mundo2.  There is clearly something very wrong with the signal in Farnborough.  I travelled to London earlier in the week - sat in a basement office, I had only a 3G signal, but it worked fine.  Passing through Farnborough on the train, I had only a 3G signal - and it was dead, no data connection, nothing.

 

I can sit and look at my phones and watch them cycle through 3G and E, the odd GPRS and on very rare occasions, 4G.  By far the most unstable mobile signal anywhere.

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Moderator

@Mundo2 – Please get back back to us with your full postcode and we’ll check this further.

 

@JDH –Did you email us? If not, I’ve sent you a private message with instructions on how to get in touch.

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JDH
4: Newbie

Hi, managed to get the link to work, done.

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4: Newbie
Postcode is GU14 6FE
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Moderator

@JDH – I’m unable to see an email from your Community registered email address.

Did you receive an automated reply with a reference number (this will look like [#1694635])?

If so, please get back to us with the reference number and we’ll be able to track this.

If not, please recomplete the forum using the reference in the PM I sent and we’ll be able to look into this further. 23283

 

@Mundo2 – You should also get good 2G, 3G and 4G coverage at this address.

Your local site (85765) is currently performing fine and we’re unable to see any issues in the area.

Does changing your phone’s network settings to 2G only improve the coverage you get for calls?

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4: Newbie

This is a joke, there's no data at all and 1 bar of voice. Your system might not be showing a problem but there definitely is. Please can this be escalated. 

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4: Newbie

OK, all sorted. Spoke to about 10 different technical people and eventually someone gave me new APN settings then everything started working again. So your network corrupted my settings as I didn't touch them. All in all terrible customer service from everyone at Vodafone apart from the very last technical chap. 

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Moderator

@Mundo2 – I’m sorry to hear what happened to cause this, but I’m pleased it’s sorted now.

Let us know if you need any further help.

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JDH
4: Newbie

"I’m unable to see an email from your Community registered email address"

What does that mean?

I did get a reply, all it said was "due to the amount of queries we receive on the eForum, we're unable to respond to all of our PM's" and then went on about actions I should take to contact you!

 

Given that I HAD DONE WHAT YOU DAMN WELL ASKED ME TO DO, that is UNACCEPTABLE.  There is no reference number or anything.

 

Just forget it - your customer service is absolutely appalling and I will struggle through the rest of my contract and then take my business elsewhere.  Probably back to o2 as they seem capable of providing a service here.

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Administrator

@JDH As mentioned on the message which we send, we're unable to respond to private messages. 

You'll need to follow the instructions carefully and click the hyperlink which sits under 'Click here' - you'll then be taken to an online form, and that's where you'll need to submit your query. 

You'll know when you've done this correctly, as you'll receive an automated email from us to say we've had it. This will also contain a unique reference number which looks like [#123344556]. 

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4: Newbie

Even though my data issue has been resolved, the signal in Farnborough is so poor that I can barely use it. This needs investigating.

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