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Network queries

GU14 - Farnborough - Poor Signal strength

4: Newbie

I've been out of the UK for a week on holiday, but now I'm back I will follow the instructions in the private message.

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Administrator

@JDH Thanks for your email - As mentioned in my reply, I've now raised a case with our Network engineers under INC3028983 and I'll provide any updates in a reply to this thread. 

@aps78 As you're reporting the issue in the same location as the above user, you'll no longer need to contact us directly as the INC (above) has now been raised - any updates will be posted on here. 

I hope you had a nice little holiday out of the UK. :smileyhappy:

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Moderator

@JDH – Just to let you know we’re still looking into this.

@aps78 - Our network engineers need some further examples, so I’ve sent you a private message with instructions on how to get in touch.

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4: Newbie

I have submitted the form as requested.


Today the issue is once again very apparent and very annoying - Any data reliant service (whatsapp, weather apps, browser) is insanely slow or unusable, returning messages saying 'You are offline'.  Despite my phone saying I have 2 bars of 4G.  Yet at my flat 8 miles away I have no issues with 4G - full signal all the time.

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4: Newbie

Vodafone, any update? 

Barely any data signal again today. Keep getting no Internet warning. 

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JDH
4: Newbie

I add my support to the above two comments, very poor data connection again.  Struggled to send emails and load apps.

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4: Newbie

Today its beyond a joke.

 

Amazon app - circle of death, followed by 'Please check your internet connection and try again'

eBay app - see above

BBC weather app - circle of death, followed by 'You are offline'

 

Whatsapp messages seem to send eventually, but only after a while.

 

All the while my data connection stays at 2 bars of 4G. Never goes above, occasionally drops below.  But usually a steady 2 bars.  Anywhere else 2 bars is enough to maintain reasonable connection, and doesn't slow down or prevent usual online data use.  But around GU14 post code, 2 bars can't even run basic mobile data apps, so there is clearly something wrong that is localised to this area!

 

 

 

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JDH
4: Newbie

@aps78 - I second your comment to the letter, for what it is worth.  Likewise, I never see more than 2 bars 4G - usually 1 if I am lucky.  Little or no connectivity in that circumstance.  3G little better - Sky News app refuses to work on 3G.

 

As you say, unquestionably a localised issue to this area as I don't experience it elsewhere.

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Administrator

@JDH @aps78 @Mundo2

I can understand the frustration which this issue must cause. 

Earlier today I chased any updates on this issue and created a new investigation under INC3052832 - we'll be tracking this daily and will post any updates we receive in a reply to this thread. 

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JDH
4: Newbie

So, what is happening?  I first raised this issue in May.  It is now September.

The network status checker has been showing "There is a fault in your area we are trying to fix" for perhaps two weeks now.  The coverage checker still continues to indicate full strength 4G indoors and outdoors - a service now not received for months.

 

Is this ever going to be resolved, or do I need to just accept I will be seeking a new mobile provider come January?  I know o2 has a good signal here.

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Administrator

@JDH There's a site visit scheduled within the next couple of days, after this has taken place we'll have a better idea what to expect moving forwards. 

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4: Newbie

Why are we still waiting for a site visit when it has been not working for months?  What the hell are you guys playing at?  

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JDH
4: Newbie

 @mundo2 - it's astonishing isn't it?  I cannot think of anywhere else I have experiences such a poor response to a complaint.

 

To give some idea of Vodafone's global reputation, I was on a business trip earlier this week with colleagues from various other countries.  One was telling an anecdote commencing with "I was in a mobile unfriendly area" Quick as a flash, I said "Oh, you're on Vodafone" and the whole table erupted with laughter and nods of understanding.

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Administrator

@Mundo2 There's a lot of tests and changes our Network engineers are able to do without physically visiting a site. 

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4: Newbie

Alex wrote:

@Mundo2 There's a lot of tests and changes our Network engineers are able to do without physically visiting a site. 


None of which have resolved anything or identified the issue. No excuse. 

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4: Newbie

Any patience I had is gone - this is making me absolutely livid - This morning I can't even do a simple google search on my phone ('you are offline'), and whatsapp messages are taking upwards of 5 minutes to send.

This despite the presence of the usual 2 bars of 4g signal that are ever present when I'm at GU14 6XA.

Absolute joke.

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4: Newbie

Alex wrote:

@JDH There's a site visit scheduled within the next couple of days, after this has taken place we'll have a better idea what to expect moving forwards. 


So, this site visit should be complete now so I think we are due an update from you. 

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Administrator

@Mundo2 @JDH @aps78 The site was visited. From the case update, I can see they've found an internal source of interference. 

There's now another site visit being arranged to go back and try to rectify this. 

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4: Newbie

Alex wrote:

@Mundo2 @JDH @aps78 The site was visited. From the case update, I can see they've found an internal source of interference. 

There's now another site visit being arranged to go back and try to rectify this. 


OK, that's positive news but missing the date for when the second site visit is scheduled for to attempt to rectify the issue...assume it's ASAP and not in December sometime.

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JDH
4: Newbie

Another week (well, more actually since I last posted) has passed and..... what?  Status checker still shows an issue, no update here, still poor quality data signal.

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