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I can also confirm that I now have nearly full 3G signal, so at least there is progress.
More than anything, its good that the problem was at least acknowledged.
Nothing would please me more to join the others and reflect an improvement in 3G signam, but I am afraid I can't. 1 bar on one phone, 2 on the other. Very slow data connection on my personal phone.
@Mundo2 Thanks for letting me know.
There's a site visit scheduled within the next couple of days to look into the low 4G coverage. I've passed your comments on so our Network engineers are able to re-visit the 2G/3G issue whilst they're there.
I had a go doing that. Didn't make much difference. (And I wouldn't understand why it would either!)
It seems marginally better, but only at times. So first thing in the morning is passable, by midday/early afternoon, it reduces in quality.
I've definitely seen no improvement. Today seems worse than yesterday. I frequently look at my phone & see 4G in the corner, soon as I try to connect to anything, it becomes 3G and sllloooooowwwwwwssss right down.
Currently the signal remains very poor. Download speeds can be as high a 2Mbps to as low as 0.3Mbps - both 3G only. If my phone indicates a 4G signal it instantly reverts to 3G should I try and use any apps.
Waze suffers the most. I get in my car and start it up and it finds the route. I drive up towards Queens Roundabout and it flashes up "Searching for Network" until I turn onto Queensgate Road, after a few hundred yards it reconnects, recalculates the route and sets up properly.
Any update? The scheduled site visit was 2 weeks ago and we are now four months from when I originally raised this issue. I see no improvment/change/anything in the service.
I'd like to assure you that we are actively chasing updates on INC3052832 and pushing it's urgency to the departments involved. I can appreciate this has been ongoing for a long period of time however we're unable to provide any updates on here just yet.