Welcome to Vodafone Community
After extensive work on your local serving site, our engineers have fixed the fault and you should now see a significant improvement in the site performance.
I'd like to again apologise for the length of time this has taken, however please do be sure to let us know how you get on 🙂
Not in the slightest. 2 bar 3G signal as at 11:33am on the 22 November - which means nothing is loading on my phone.
Don't know what the engineers think they have fixed, but it's not this!
Well Alex, I would say those engineers are wrong.
I have just done two speed tests, one outdoors, one indoors.
The outdoor one started with a 4G signal, but it cut into a 3G signal halfway through. Ping was 30ms, download 3.35Mbps, upload 0.00Mps! Indoors (to repeat, I am sat at the edge of the building near plentiful windows to the outside.) Signal was only 3G. Ping 64ms, download 3.13Mbps, upload 0.01Mbps. Indoor signal flickers from 4G to 3G - just as it always has.
Both speedtest results are completely unacceptable for the 4G service I am paying for.
We'll need to complete some checks with you @JDH.
Unfortunately I've been unable to locate your email to us through the address registered on your Community profile.
Please reply to the latest email that you have from our team and we'll be able to investigate this further for you.
You know what? I don't think I will.
From my experience, the "additional info" is almost identical to what I already posted at the start of this thread months and months ago.
My contract expires on the 2nd January and I'll be shopping elsewhere. I have never, ever had such an obstructive, slow, unhelpful customer service from any company. Ever.
The issue I experience here does not replicate itself anywhere else to the same level, so I know it's the signal not my phone. However, I do absolutely know that the Vodafone 4G signal has worsened steadily over time. Even my daughter was telling me how her and her school friends were comparing phones and all the Vodafone ones had 3G or worse, whereas o2, EE etc all had 4G.
@JDH It's a shame to hear you feel this way.
We did previously raise an investigation with our Network engineers and the coverage fault in your area was rectified.
I'm sorry to see you're experiencing issues again, if you do change your mind we'd be happy to look into this.
Hi Alex. I feel it appropriate to give you some feedback one last time.
On the back of the inability of Vodafone to correct the signal issues, I have now left. The last speed test I did on your network (using the Ookla Speedtest app) was in December and I got a ping of 98ms, 1.32Mps download and 0.00 Mbps upload! My phone shows 1 bar 4G which usually fell back to 2 bar 3G if I tried accessing anything.
I have moved to BT Mobile (which uses the EE Network - but is good value if you are already a BT Broadband customer - take note people!) and came in today full of nervous trepidation. I picked up and unlocked my phone (which I have kept) and...... a full 4 bar 4G signal greeted me. I have just done a speed test on the same app and I am rewarded with a ping of 30ms, 71.6Mbps download (!!) and 22.1Mbps upload! I am relieved and feel very vindicated that neither my phone nor the building I am in were the reason behind the poor Vodafone signal - it was absolutely the poor Vodafone signal at fault.
I think that these results should be fed back to your technical team and you need to consider how your netwrok can be so poor in the same location.