main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Network queries

GU14 - Farnborough - Poor Signal strength

Administrator

@JDH @Mundo2 @aps78 Our Network engineer has advised me that INC3052832 for this issue has now been set to resolved. 

After extensive work on your local serving site, our engineers have fixed the fault and you should now see a significant improvement in the site performance. 

I'd like to again apologise for the length of time this has taken, however please do be sure to let us know how you get on 🙂

View more options
4: Newbie

Is anyone seeing an improvement?

View more options
JDH
4: Newbie

Not in the slightest. 2 bar 3G signal as at 11:33am on the 22 November - which means nothing is loading on my phone.

 

Don't know what the engineers think they have fixed, but it's not this!

View more options
JDH
4: Newbie

Well Alex, I would say those engineers are wrong.

I have just done two speed tests, one outdoors, one indoors.

The outdoor one started with a 4G signal, but it cut into a 3G signal halfway through.  Ping was 30ms, download 3.35Mbps, upload 0.00Mps! Indoors (to repeat, I am sat at the edge of the building near plentiful windows to the outside.) Signal was only 3G. Ping 64ms, download 3.13Mbps, upload 0.01Mbps.  Indoor signal flickers from 4G to 3G - just as it always has.

 

Both speedtest results are completely unacceptable for the 4G service I am paying for.

View more options
Moderator

Thanks for letting us know @JDH, and I'm sorry to see you're still experiencing issues.

I've made our Engineers aware, and will be in touch with any updates they provide.

View more options
Moderator

We'll need to complete some checks with you @JDH.

Unfortunately I've been unable to locate your email to us through the address registered on your Community profile.

Please reply to the latest email that you have from our team and we'll be able to investigate this further for you.

View more options
JDH
4: Newbie

"We'll need to complete some checks with you @JDH."

Seriously????

*bangs head on desk in despair*

View more options
Moderator

@JDH - I’m sorry for the experience you’re having with this.

We need to take some details from you securely. Please get in touch with us, by following the steps in this private message.

We’ll then pass this onto our network engineers to be investigated further.

View more options
JDH
4: Newbie

You know what?  I don't think I will.

From my experience, the "additional info" is almost identical to what I already posted at the start of this thread months and months ago.

My contract expires on the 2nd January and I'll be shopping elsewhere.  I have never, ever had such an obstructive, slow, unhelpful customer service from any company. Ever.

The issue I experience here does not replicate itself anywhere else to the same level, so I know it's the signal not my phone.  However, I do absolutely know that the Vodafone 4G signal has worsened steadily over time.  Even my daughter was telling me how her and her school friends were comparing phones and all the Vodafone ones had 3G or worse, whereas o2, EE etc all had 4G.

View more options
Administrator

@JDH It's a shame to hear you feel this way. 

We did previously raise an investigation with our Network engineers and the coverage fault in your area was rectified. 

I'm sorry to see you're experiencing issues again, if you do change your mind we'd be happy to look into this. 

View more options