Welcome to Vodafone Community
As this is going to probably need account access for clarification and there is no account access via thisforumanymore @ak546892 it would be probably quicker for the account holder to call customer services on 191 or use Live Chat 》Contact-us or speak with the Vodafone Social Media Teams viaContact-us-for-account-specific-queries.
Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.
Samsung One Ui 2.0 / Android 10.
Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.