main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Network queries

I’m not getting 4G Data

1: Seeker

I have an iPhone XS Max and a few days ago I noticed that I’m now on 3G data. My plane was a 4G data plan. So why am I not getting 4G?

View more options
17: Community Champion

Hi @DenKr02 


The first thing to do is to work through the troubleshooting tips and complete the pro forma on the link below giving an example of the issue, this will narrow it down and give the Team on the forum something to go on.


Network Issues


If this is an issue in all locations, it may be worth getting a replacement SIM or asking Customer Services/live chat to look at your account.

View more options