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Network queries

I'm unable to connect to London underground wifi since changing my phone, but same SIM

2: Seeker

I'm just not able to connect anymore. When I sign into Virgin wifi services using the Vodafone portal I get the message "As a pre-pay customer you need an active data bundle. Please call 191". Obviously I'm not a pre-pay customer, or I wouldn't be asking :Smiling: I've been on the live chat with Vodafone, and spent 50 minutes getting absoloutely nowhere. I called into one of the Vodafone shops, they couldn't help either. This is my last resort. Can someone please help?

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17: Community Champion

Hi @llandudnoboy 


I have seen similar past posts to yours which if a forum search is performed you will come across them which may hold some info.


I can only direct you to 》 London Underground. 


If Live Chat has failed to help then there is support via the phone on 191 or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries. 


There is no account based assistance via the Vodafone Community Forum now.

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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17: Community Champion

Hi @llandudnoboy 


Please try the steps mentioned by @TJ in this previous thread:


If you still have issues follow this link for direct help from the Social Media Team here on the forum: Contact Us 

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