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I'm just not able to connect anymore. When I sign into Virgin wifi services using the Vodafone portal I get the message "As a pre-pay customer you need an active data bundle. Please call 191". Obviously I'm not a pre-pay customer, or I wouldn't be asking I've been on the live chat with Vodafone, and spent 50 minutes getting absoloutely nowhere. I called into one of the Vodafone shops, they couldn't help either. This is my last resort. Can someone please help?
I have seen similar past posts to yours which if a forum search is performed you will come across them which may hold some info.
I can only direct you to 》 London Underground.
If Live Chat has failed to help then there is support via the phone on 191 or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries.
There is no account based assistance via the Vodafone Community Forum now.
Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.
Samsung One Ui 3.1 / Android 11.
Please try the steps mentioned by @TJ in this previous thread: https://forum.vodafone.co.uk/t5/Pay-monthly/London-Underground-WiFI/td-p/2439139
If you still have issues follow this link for direct help from the Social Media Team here on the forum: Contact Us