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Network queries

IP20 - Harleston - No service

3: Seeker

No service here since midday.

 

We've got three phones here on Vodafone, same issue on all. 

 

 

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2 REPLIES
17: Community Champion

Hi,

 

 

I appreciate how frustrating it is when signal fails, fringe coverage or intermittent connection presents issues.

 

Is signal Ok when you leave your home area ?

 

Your area is shown as a patchy area for 3G and 4G. 


Please check if you've not already done so what the Vodafone Network Mast Status Checker is reporting for your area.

Your Local masts may show as OK so Please also use the Zoom out feature in the map to check surrounding masts for issues.

https://www.vodafone.co.uk/explore/network/uk-coverage-map/index.htm

Vodafone have provided a specific Self Help Thread that holds Initial Checks and a Template that asks certain questions that will Help us and the Tech Team to ascertain what's possibly going wrong in your area. Please would you re post the template with your answers.

Link : http://forum.vodafone.co.uk/t5/Network-queries/Network-issues-initial-checks-and-template/td-p/18566...

Current Phone > Samsung Note9 _512Gb > Model: SM-N960 Duos.

Samsung Gear s3 Frontier Watch.

Moderator (Retired)

@JrmyWtsn I've checked your local serving site (1768) and can see that it's performing as expected . 

If you continue to experience issues within your area, please get back to us with your results from our Network Troubleshooting thread.

 

 

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