Incoming call issues

[pabsmerc]

Incoming call issues CW1 

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

have to travel 1 mile from home approx

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? CW1 5JW

3) Does the issue occur if you try your SIM card in a different phone? Yes 

4) What errors are seen or heard when the issue occurs?
Rings once and goes to voicemail

5) Does this happen on 2G, 3G, 4G or all? All

6) When did you first notice this issue? 2 weeks ago when I first reported it 

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? Permanent 

[BandOfBrothers]

Hi @pabsmerc

There has been some maintenance work on your surrounding masts which may have affected your local masts. This work has been recently completed but it can occasionally take a few days to fully settle. 

"We've been doing some work on our network in this area to improve your calls and data coverage. Sorry if you noticed any disruption - we were working between 8am 28 Jul 2017 and 6pm 28 Jul 2017.~"

From > Vodafone Network Checker.

[pabsmerc]

Thanks for the reply but unfortunately I have had this issue since 10th July and it's still the same now, would the masts also affect the home broadband? My parents also can not receive incoming calls when they visit me despite all our phones showing 3 bars of signal

[Tash]

@pabsmerc I've checked your local site (11552) and you should be getting good 2G, 3G and 4G coverage.

Changing your phone's settings to 2G should help to improve things when making calls.

Please let us know how you get on.