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Network queries

Interference on iphone

2: Seeker
Hi not sure if this is the right place to post this but just recently I've been having problems with been incoming and outgoing calls, I can ring out but the person receiving just hears interference whereas I hear nothing, the same happens when someone calls me when they can get through though sometimes it just just rings off immediately.

Phone is a iPhone 6s

Tia
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2 REPLIES
17: Community Champion

Hi,

 

Is this issue happening everywhere you go or in one place. 

 

Can you try your Sim Card in another phone as a process of elimination to rule out the phone or sim card that may be at fault.

 

Try another Sim in your phone. If necessary any Vodafone Shop can replace the Sim Card via a Sim Swap. 

 

An Apple Store can run a diagnostic in their geniusbar if required. 

 

You could try a reset reset of the phone by holding the home button and power button in until the Apple logo appears and let go. 

Current Phone > Samsung Note9 _512Gb > Model: SM-N960 Duos.

Samsung Gear s3 Frontier Watch.

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Moderator (Retired)

@GrimUpNorth Please try the steps in our Network Troubleshooting thread.

 

If you're still experiencing the issue after completing these steps, post the template with your answers here and I'll have a member of the team get back to you as soon as possible.

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