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I've raised this about Victoria Station as we have the same problem there. but seeing your post reminded me that whenI used to com in from Clapham once I hit Vauxhall I might as well lhave turned my phone off as you couldn't do anything during that final section.
I've read you post and feel your pain as like you it should be a simple shout out to Vodafone.
you have a capacity issue in a region (like railway stations) and you need to send a team to investigate.
but let's play their game.
I have a team from Vodafone coming to see me on Monday as I interface to them, I'll try and bring it up with them.!
[Moderator Note : Your post has been edited due to abusive language which is against our Community Guidelines]
i still have no signal, been onto some ##~## who cant speak English for best part of 2hrs today.Vodafone you are utter ##~## at customer service.Ive now gone with o2 who apparently share you mask.Mmmmm why do i get a signal with them and usng the same handset.
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?
move outside of station complex and signal is improved.
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs?
3) Does the issue occur if you try your SIM card in a different phone?
Yes, happens in any phone also happens to all my colleagues who use Vodafone
4) What errors are seen or heard when the issue occurs?
Phone shows 3 or 4 bars of 4g signal but it is impossible to stream any services (e.g. BBC Radio) or use internet.
Trains pulls out of train shed and magically you are able to stream BBC and access internet - until reaching Clapham where there is ZERO service.
5) Does this happen on 2G, 3G, 4G or all?
6) When did you first notice this issue?
been ongoing for months
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?
any time that I am travelling, consitentky every day - when train pull into station in the morning streaming radi stops until I exit the station, then it works again. In the vening streaming works until I enter the station then works when train leaves the station.
Using the network Checker here https://www.vodafone.co.uk/explore/network/uk-coverage-map/index.htm
I see this is being reported.
"We're trying to fix a network issue which might be affecting data coverage. It has now been identified and we’re working hard to fix it. We'll update this page as soon as we know more."
Register for an update on this issue.
And maintenance work.
"We've been doing some work on our network in this area to improve your calls, texts and data coverage. Sorry if you noticed any disruption - we were working between 8am 07 Nov 2016 and 8pm 07 Nov 2016"
Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.
Samsung Gear s3 Frontier Watch.
@davel199 @Medstead99 We've recently investigated the 3G and 4G performance within Waterloo Sation (Site 1834).
We wern't able to find any faults with the site itself, however have noticed the data services could be improved.
We'll look into improving/optimising the 3G/4G coverage within this area in the near future.
Apologies if this causes any inconvenience.