MOFFAT, DUMFRIESSHIRE, DG10 9JU- NO COVERAGE YET AGAIN-TUESDAY 13TH FEBRUARY 2018

[Derek49]

MOFFAT, DUMFRIESSHIRE, DG10 9JU- NO COVERAGE YET AGAIN. 

YET AGAIN, THERE IS NO COVERAGE  IN THE DG10 9JU POSTCODE-THAT IS BALLPLAY ROAD AREA OF MOFFAT, DUMFRIESSHIRE. THIS IS THE CASE ELSEWHERE IN MOFFAT AND HAS BEEN SINCE  10.30 AM TUESDAY 13TH FEBRUARY 2018. 

I’VE SPOKEN TO THREE OTHER PEOPLE, WHO ARE ALSO VODAFONE USERS WHO ARE EXPERIENCING THE SAME PROBLEM.  THEY, LIKE ME, ARE FED UP OF VODFONE IGNORING THEM AND FAILING TO REPLY TO THEIR COMPLAINTS. 

THEREFORE,  PROVIDE ME WITH THE NAME AND ADDRESS OF SOMEONE AT YOUR HEAD OFFICE WE CAN COMPLAIN TO. I DO NOT MEAN A SUPERVISOR, I  MEAN SOMEONE AT A SENIOR LEVEL.

WE WILL ALSO BE RAISING THIS MATTER WITH OUR LOCAL MSP AND MP, AS MANY OLD AND VULNERABLE PEOPLE USE VODAFONE AND HAVE BEEN INCONVENIENCED FAR TOO OFTEN BY VODAFONE.

FINALLY,  CAN SOMEONE TRY AND SORT THIS FAULT. THIS SORT OF THING IS HAPPENING FAR TOO OFTEN.  

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? NO

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here. DG10 9JU.

3) Does the issue occur if you try your SIM card in a different phone?YES

4) What errors are seen or heard when the issue occurs? SAYS LIMITED SERVICE

5) Does this happen on 2G, 3G, 4G or all? ALL

6) When did you first notice this issue? 14.50, WHEN I WENT TO USE THE PHONE. I’VE NO IDEA HOW LONG THERE HAS BEEN NO COVERAGE.

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? PERMANENT.

TRY AND SORT THIS OUT PROPERLY THIS TIME. THIS IS A RURAL AREA, AND THERE ARE MANY ELDERLY AND DISABLED PEOPLE WHO RELY ON A  VODAFONE MOBILE.

[Colleen]

@Derek49 I've looked on our network status checker using the postcode you've provided. It seems there was an unexpected issue in your area yesterday - everything should've been back up and running at around 7.49pm last night. I've checked this in real time today and everything now seems to be working. Has this fix helped to improve the network problems you were facing? It may be best to re-start your phone, to refresh your SIMs connection to our systems again 😊

I've also checked your general coverage and whilst the 2G in your area is strong, your 3G and 4G is a little patchy. 

We're constantly working to improve our coverage for all of our customers though, so please keep a lookout on the network status checker for updates. 

In the meantime, it may be best to manually change your phone down to 2G when making calls, as this will help with call quality 😊 Using Wi-Fi Calling or a Sure Signal will also a great way to boost your signal strength.

Sorry for any inconvenience caused and if you do notice you're still experiencing these problems, please let us know.