main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Network queries

NR24 - Briston

3: Seeker

Post Title: NR24

 

1) No signal/poor signal indoors and outside in Briston.

 

2) NR24 2LS

 

3) It is the same with all the Vodafone phones in the household, those on Three are managing fine.  When we move to another cell we get good signal.

 

4) When you try to send texts it just says Emergency calls only.

 

5) Internet not affected only telephone reception.

    

6) Been getting progressively worse since internet signal has improved so this has been getting worse over several months.  Now aware that lots of other people in our area are experiencing trouble.  Actually getting through to Vodafone to let them know about this takes a whole day!  Now aware that Vodafone have admitted that they have tilted the mast and this is what has affected us.

 

7) Permanent issue.

 

 

View more options
22 REPLIES
Moderator

@CR55 - I’ve looked into your postcode and this looks to be due to general coverage in your area. This can be seen on our network coverage checker

You could check out our Sure Signal device to use at home, as this would provide you with 3G. Alternatively you see if you’re eligible for Wi-Fi Calling.

View more options
3: Seeker

I think you may find that Vodafone are offering free sure signals to people in our area as they have admitted that they have changed the direction of the mast.  This means that whilst we once had excellent telephone reception we now don't have any or very little indoors or outside.

The point is that the signal here used to be excellent which is why we had Vodafone contracts now it is not.

View more options
Moderator

@CR55 - So we can get this raised by our Network engineers, please send us your details by following the instructions in this private message.

View more options
3: Seeker

I have spoken to the complaints department along with lots of other people in this area and they are sending out a free sure signal box.  Thank you for your help.

View more options
Moderator

@CR55 - You’re welcome! Thanks for the update.

If you need any help with setting up your Sure Signal, take a look at our guide.

View more options
2: Seeker

Dont believe them.  They tell lies.  My signal is apparently great in my area.  So why have many local people complained? I don't have any signal since the upgrade. I've been told it will be sorted in next hour, by tomorrow, in a few days  and  now it's in six days time. I've been without a signal of any kind for three weeks!

View more options
3: Seeker

I've received the Sure Signal which seems to work ok in the house but I still don't get any phone signal on my 7 acre site where I run my business!  I have written to Norman Lamb as have several other people; I guess the more of us that complain the better.  Some have contacted Ofcom and I am going to write to WHICH.  It seems that since they have improved signal for a large amount of people they don't care about the smaller amount of people that have now lost signal.

View more options
Moderator

@CR55 So we can raise this with our Network Engineers, please contact us through the details provided previously in @Gemma's private message to you.

View more options
3: Seeker

So after completing all the things requested of me I received this email on 28th August:

Hi Claire,

Thanks for your email.

I've now raised a case with our Network engineers for them to investigate this further under reference INC3063844.

Once we receive any updates, we'll post this on the thread.

Thanks,

Natasha
Social Media

Vodafone Limited
Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN
Registered in England No 1471587

and nothing further. Please Vodafone pull your finger out what is going on? As soon as I can find another provider who covers this area I am leaving you after 20 years of loyalty on my part.
View more options
Administrator

@CR55 Our Network engineers organised for work to be done on your site to try to improve your coverage. 
If this work hasn't improved things, there's not much we're able to do further, as you're located in a low coverage area.

Keep an eye out on our network status checker for any planned maintenance to improve coverage. 

View more options
3: Seeker

Alex, thanks for your reply. It might have be good customer relations if someone had posted this before rather than leaving me to chase things up again. The reason why we are all so angry here is that we didn't used to be a low coverage area, in fact, we had full cover but suddenly Vodafone have decided to move the mast or whatever it is they use and we go from full cover to no cover. This is really not acceptable and we will be moving all our contracts as soon as we can.

View more options
Administrator

@CR55 I do apologise that your thread wasn't updated by a member of the team.  

I'm sorry to hear about your low coverage however at this point we'd be unable to advise any further than checking our network status checker for any future planned work. 

View more options
3: Seeker

Yes issues in NR24 2SB with virtually no signal, Mr Norman Lamb and the local council have been trying to get the mast boosted or returned to its former position as we did at least have a reasonable signal until Holt's Vodafone customers outweighed Briston !!

View more options
3: Seeker

Exactly, and Vodafone are completely missing the point ! Customers are not important as per usual.

View more options
3: Seeker

When my contract runs out I will be moving to another supplier, pity as I have been with Vodafone for over 20 years. I've two lads who live here who are trying to run a business and have no signal therefore no internet and no mobile phone. You are right Vodafone have missed the point completely and their customer service is rubbish.

View more options
3: Seeker

I have not looked into other providers as yet but Virgin are not good as my husband is with them and I have just been told EE may not be as good as I had thought, Vodafone was the best one in this area before this mast was moved, why cant they install a booster then all would hopefully be as it was ! Maybe you could post if and when you change and let everyone know how you are getting on regarding the signal etc. 

View more options
3: Seeker

My eldest boy, the one running a business, had just bought a monthly contract that gave him lots of internet so he could use it for his laptop but he can't get any signal. Vodafone don't seem to accept that we used to have really good signal and now have nothing. My youngest has been with Three for 4 years and originally he couldn't get phone signal here but it seems to have improved so that is probably who I will move to. Unfortunately I have got a long time left on my contract.

View more options
3: Seeker

Luckily I am paygo and use my phone mainly via wifi, the Virgin phone is our main one which is on contract, we had one of each to cover all areas and Vodafone always had the best signal in this part of Norfolk. Surely if they are not fulfilling their contract terms and conditions then you have a reason to cancel your contract, but I know they can be awkward and it could be difficult unless you are persistant lol. Thank you for the tip on who to check out, 

View more options
3: Seeker

What a load of twaddle, Briston was a good reception area when we moved here 4 years ago, for goodness sake put a booster up or another mast pointing our way ?!!!! 

View more options