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Network Issue - No 4G locally only 3G - LD1

Ihavenoname
4: Newbie

4G signal disappeared a few days ago locally , only 3G remains. 

Normally speeds are around 30 Mbps Down & 20 Mbps Up.

Currently 2 Mbps Down & 0.5 Mbps Up.

Network Status checker reports no problems locally.

Two attempts at live support and I've been fobbed off by both.

I've tried multiple devices and sims on Vodafone and all experience same issue.

If i drive to nearest town signal is fine.

Can't seem to get Vodafone to acknowledge or respond on this issue.

 

41 REPLIES 41

Thanks, to be fair to vodafone if the signal hadn't been consistently good so such a long time before I wouldn't have noticed the sudden drop. Hopefully this can be resolved now.

 

Todays speedtest

 

Screenshot_20211221-120006_Speedtest.jpg

Screenshot_20211226-110003_Speedtest.jpg

Thought things were picking up, but it's been fluctuating more than ever. Sometimes 4g comes back for a little bit but then seems to get worse after that.

As bad as usual today. 

Screenshot_20211227-084820_Speedtest.jpg

Still no improvements

Screenshot_20211229-203242_Speedtest.jpg

Still waiting for any response from Vodafone on why speeds dropped from 30+ down to around 7 and remain low.

Speed this morning.

Screenshot_20220102-061139_Speedtest.jpg

Still poor.

Screenshot_20220103-082103_Speedtest.jpg

No better and still no response from Vodafone regarding the issue.

 

Screenshot_20220104-102029_Speedtest.jpg

Evie
Moderator (Retired)
Moderator (Retired)

Thank you for getting back in touch @Ihavenoname - I've checked on the status of your network case and our dedicated team are still investigating this for you. I appreciate the time you've been waiting isn't ideal but rest assured this is being worked on. Thanks for your ongoing patience with us.

You need patience when data speed are like this. 

Screenshot_20220105-161436_Speedtest.jpg

Still waiting for improvements

 

Screenshot_20220111-111610_Speedtest.jpg