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Solution

Network issue

Shelly_Annis
2: Seeker
2: Seeker


1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?
All neighbours have same problem


2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.
NR279QL 
3) Does the issue occur if you try your SIM card in a different phone?

yes. Phone rebooted. As per instructions.

4) What errors are seen or heard when the issue occurs?
I have either no service or 1 bar
5) Does this happen on 2G, 3G, 4G or all?
We only have 2g here
6) When did you first notice this issue?

tuesday

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

permanent. Spoke to Vodafone this morning to be told no problems in area and no probs with transmitter. I've have Vodafone here. for 11 years and never had a problem before.

 

1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @Shelly_Annis

 

Looking at your postcode in the Vodafone Network Checker your local and surrounding masts are not showing any reported issues. 

However it does show that your in a fringe coverage area. 

Vodafone Network Checker.

Weather conditions, trees (growing foliage) , new buildings or extensions to buildings and population growth all can impact on Signal. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.