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Network queries

No longer get 4g connection after Android update

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4: Newbie

My phone updated Android yesterday and now I can't get 4g data connection, it just shows H+. I've checked all the settings and they are as they should be and I have checked the APN. Can anybody help please?

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3 REPLIES 3
17: Community Champion

As a process of elimination can you try your sim card in another phone @humbug83 to see what data connection you then recieve.

 

Try a soft reboot by turning the phone off and on.

 

And or try choosing another network in the phones settings and then re choose Vodafone.

 

As a ladt resort a back up and factory reset can help.

 

If it remains as no 4G anywhere then I'd suggest to contact customer service on 191 or Live Chat and they can check your account settings.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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4: Newbie

Thank you. The third option worked 🙂

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17: Community Champion

Awesome @humbug83 

 

Good to hear your connection has returned.

 

 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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