main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Network queries

PO1 - Portsmouth

Administrator

@Bozza35 A Sure Signal device will create it's own 3G signal which you'd be able to use. 

To connect a the device you'd need to plug one end of the Ethernet cable into your Sure Signal and plug the other end of the cable into the Ethernet port on your broadband router.

Would this be possible in the environment which you work? 

View more options
2: Seeker

Yes i believe thats possible, but we dont have a router her we have a full blow ISDN line.

View more options
Moderator

@Bozza35 - I've sent an email to you. Please reply to it when you can. 

View more options
2: Seeker

The sure signal box does not work....

Back to square 1, another 14-16 months of paying for a service i cant use...

View more options
Moderator

@Bozza35 - Please take a look at our Sure Signal troubleshooting guide.

If this doesn’t fix it, please get back to us with the following information:

The issue you’re experiencing:

What light sequence you're seeing:

Your speed test results from here.
Your external IP address from here.

Your Sure Signal serial number:

 The results of a traceroute.

VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

View more options
2: Seeker

That info is not available as it is on a work newtwork, i did say originally that the sure signal box might be able to work here...

View more options
Administrator

@Bozza35 I can understand some of those details won't be available due to it being a work location. 

Please let us know the serial number of your Sure Signal and the light sequence you're seeing on the device. 

View more options