main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Network queries

Problem sem not working

Aleksandr
2: Seeker

Hi my number not working please continue my number [Removed]

 

[MOD EDIT: This post has been edited to remove off topic/personal information/inappropriate content please see Community Guidelines]

View more options
1 REPLY 1
BandOfBrothers
17: Community Champion

Hello @Aleksandr 

 

Sorry to hear your number  is not working.

Some instances why a number would stop working are …

A person is on a Vodafone UK Payg account and haven't used the number by making a call or text or use data or top up in any 180 day period. If this is the case then the number is permanently lost unfortunately.

A bill hasn't been paid on Pay Monthly so services inbound and outbound have been restricted.

The Vodafone masts are at issue which can be checked via Status-checker. 

Vodafone have a help thread with included template here Network-issues-initial-checks-and-template. 

Your phone may have failed so as a process of elimination try your sim card in another phone and then see what happens.

Your sim card has failed which may need replacing via a Sim Swap after contacting Vodafone Customer services to have a new one sent to you.

Vodafone Sim Swap Information and Guide. 

However as this is an open forum I would suggest to edit your post to remove your mobile number ( flagged ) 

Also there is no account assistance via this forum.

Please call customer services on 191 from a working Vodafone phone or call 0333 3040191 or use Live Chat.

The Social Media Team's can help if you contact them via Contact-us-for-account-specific-queries. 

I wish you all the best with this. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

View more options