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Network queries

Says 3/4G connected, but can’t connect

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2: Seeker

Just switched to Vodafone as they provided better coverage than my last network. However my phone (Apple iPhone 7) says I'm connected to 3/4G but when I go to use the internet or anything else requiring Wifi, I've apparently got no internet connection. 

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4 REPLIES 4
17: Community Champion

In terms of accessing the internet over the mobile network it might be worth checking your settings. There's a guide explaining how to do this, here.

With regards to wifi, this wouldn't be related to the mobile network and could be down to the router or access point you're trying to connect to. Are you able to connect other devices to the same wifi?

 

Vodafone customer since 2004. Attempting to help where I can on the Community

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4: Newbie

Exactly the same happened to me mate. Turned out the port was just a bit delayed, after another day my data started working..,

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2: Seeker

Once my number switched over everything was working. However I have signal in my flat but my 3/4G still isn't working despite saying I'm connected. Only happens in the flat. 

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Moderator
Moderator

Thanks for getting back in touch @Skyet. If you complete the following template here, we can take a look into the network around your area.

It sounds like the signal only drops in your flat, so it could be worth looking into things such as Wi-Fi Calling to help boost your service at home. 

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