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Welcome to Vodafone Community

Network queries

VoLTE availability

5: Helper

Why do you have staff that say things are available when they are not?

 

It’s very frustrating at how slow Vodafone are at getting reliability features going (even if they are half hearted efforts (WiFi Calling does not support SMS)).

 

So when is 4GCalling coming to iOS devices?

 

and why does WiFi calling not support SMS? 

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24 REPLIES
17: Community Champion

In regards to WiFi calling and sms I personally think as it's a relatively new feature they will want to get it right and iron out any bugs and add more phones etc before adding further benefits. 

 

Regarding voLTE. 

This is still very much in its infancy and afaik available to very few handsets thus far. A Sony phone and the Samsung Galaxy s7 edge and s7 for customers in Glasgow, Edinburgh, Leeds and Inner London.

Hopefully as it matures then more phones will be added. I can but suggest to keep an eye on the Vodafone Blog. 

I totally appreciate if your getting conflicting information. What have you been told @tomjames17 ?

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5: Helper

I thought I’d give cserv a chat and see if 4G VoLTE is available and of course they told me my iPhone does support it and it just needs ‘enabling’ and it will work fine but this clearly isn’t the case.

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4: Newbie

You cannot trust Vodafone at all with regards to VOLTE, Both Sales and Customer service promised the Samsung S8 would launch with VOLTE enabled but 6 months down the line it's still not active.

 

Exactly the same thing is happening with the new IPhone I have spoken to Vodafone staff in store and also Sales & service all said that the IPhone 8 and Iphone X would launch with VOLTE but as many are finding out this is not the case and from what I can find out is not going to happen any time soon.

 

They just don't seem to have any interest if progressing with this which is very disappointing as my brother has it on his Sony XZ Premium and it works very well and is available all over the UK  with lots more places live other than the big cities expected.

 

The only outcome from this is if you want VOLTE don't use Vodafone 

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5: Helper

@Uno28

It’s so strange they’ve disabled VoLTE on the S8 but it works with the S7/Edge

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Administrator

@tomjames17 @Uno28 You're able to view the information we have on VoLTE here

As you can see on the link provided, some plans taken out with us are VoLTE ready, however the devices have not yet been released for use on our end - this might be where any confusion is coming from. 

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4: Newbie

Thanks Alex, The question that myself and many others would like a reply from Vodafone on is, Why have Vodafone not get VOLTE enabled for customers on S8 and the Iphone 7 & 8 ?

 

EE,O2 & 3 have been offering this to their customers since the phones launched yet Vodafone do nothing and just say keep an eye on the website for updates yet 6 month down the line we still do not have the product available to use. This further confirms that it is just a business decison by Vodafone not to offer this to their customers.

 

I do hope that feedback from on here can be fed back to the sales and Customer service teams to not to promise and offer VOLTE to customers as it is not available apart from on the S7 range and Sony XZ Premium of which it works very well which makes it even more annoying for users with the new S8 model whom are paying higher price plans and longer on their contracts but are getting lower level of service.

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Administrator

@Uno28 As we're still in the early stages of rolling out VoLTE across our network, this is being done step by step to make sure everything runs smoothly. 

We focused firstly on the Sony Xperia XZ in a specific location to enable us to release VoLTE to a very small group of customers. This allowed us to make any tweaks which may have been required without impacting a large portion of our customers and also allowed us to check the service was working perfectly 🙂

We're now releasing this to other areas of the UK and making this available on more devices, with the introduction of the Samsung Galaxy S7 and Samsung Galaxy S7 Edge with even more devices to follow in the near future. 

There's no timescale for specific devices yet however when more are released, they'll be added onto our website

I can understand your feedback and will be sure to pass your comments on to the relevant departments. 

I do hope the above has helped you to gain more of an insight into the release of our VoLTE services. 

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10: Established

Hi there!

 

A Moderator mentioned that the network used a Sony Xperia XZ Premium for 4G Calling ( VOLTE ).  If I purchased an unlocked version of the Sony Xperia XZ Premium, would I be able to use this in areas where 4G Calling ( VOLTE ) is being tested / soft relased.  I do not wish to buy this and find that it does not pick up 4G Calling ( VOLTE ), as I would not be too happy.

 

I look forward to a Moderator replying.

 

Thank you.

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Administrator

@JamesBond The Sony Xperia XZ does support VoLTE (4G Calling). 

You'd be able to get one of our great SIM only plans, alongside this device, and still benefit from VoLTE. 

You just need to make sure you choose one of our Red plans from our SIM only deals - I'd recommend one of our Red Entertainment plans so you're also able to take advantage of this offer and pick between Spotify Premium, Sky Sports Mobile TV or a NOW TV Entertainment Pass 😉
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If you're unsure if the plan you want includes VoLTE, simply click Choose plan and on the next screen you'll see a box the same as this. 

As shown in the picture of our 40GB Red Entertainment plan, 4G calling is ticked off, meaning it's available on this plan and if you've got a compatible device ✅

 

If there's anything else you're unsure about, be sure to post back on this thread and we'll be happy to assist further 😊

 

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5: Helper

Just to add:

 

Most features only work if you bought the phone from the network directly as it will have the VoLTE settings pre-installed or whatever. If you buy an XZ from another network or just a generic version VoLTE may not work. 

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4: Newbie

I think this support only for specific devices is a huge mistake. How many different types of phone are there out there? 100's.

 

You couldn't "sell" a network that only supported specific devices for voice calls or sendng texts or internet browsing. That would be ridiculous and (rightly) customers would not buy it. Yet Vodafone deem it acceptable to only offer 4G calling and WiFi calling on a very limited range of handsets?

 

People expect to be able to take out a contract and use the standard features of their modern phones. Volte and WiFi calling are standard features of modern phones.

 

I have a Google Pixel and to find I will never be able to use either of these standard features on Vodafone, is very disappointing, to say the least.

 

Suffice to say, I will be off to EE in a few months. I hope Vodafone take this on board. These features should be offered by Vodafone as standard on all devices that offer them. I.e. all modern phones.

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Moderator

Thanks for your feedback @Chippy_boy.

As @Alex has mentioned previously on this thread, we'll be making VoLTE and Wi-Fi Calling available on more devices in the future so more people can enjoy their benefits.
Any updates on this will be added to our website and blog.

I'm sorry to hear that you're thinking of leaving us, however please be assured that we're continuing to work on expanding our list of compatible devices for customers.

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4: Newbie

Any chance the Mods on here could post a list of places where VOLTE is enabled if you have the correct handsets ?

 

The initial list was months ago and was just London,Birmingham,Manchester and Bristol. That list must be very out of date now as I have used it all over Leicestershire,Nottinghamshire,Yorkshire and more

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Moderator

@Uno28 I've passed this on to our specialist team to see if there are any further updates that can be added to our site.

We'll let you know what they come back with 

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10: Established

Message for Natasha - Moderator.

 

Hello Natasha,

 

In your reply, it is stated that a Sony XZ from the network will work for 4G Calling:

 

https://support.vodafone.co.uk/Using-our-network/Vodafone-4G/1020759162/Who-can-get-4G-calling.htm#_...

 

I had a reply from Alex - Moderator that an unlocked Sony XZ will work on 4G Calling so long as I have a Red Plan.  Is this defintely correct?  My SIM only contract comes up for renewal at the end of January 2018 and I do not want to waste good money on an unlocked mobile that cannot use 4G Calling.

 

Please could you very confirm.

 

Thank you.

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Moderator

Hi @JamesBond, that's correct - with a Red Entertainment or Red Extra plan you'll be ready to add 4G calling to your Sony Xperia XZ when bought from us

Further confirmation can be found in the links that @Alex and I have provided.

If there's anything else we can help with, please let us know!

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10: Established

Hello Natasha - Moderator,

 

Sincere thanks for your reply.

 

I was asking about, if I purchased an unlocked Sony Xperia XZ ( brand new ) and I would continue with a Red SIM only contract after my current contract expires.  Would I still be able to receive / make 4G Calling ( VOLTE ) from this mobile?  I do like SIm only contracts particularly as I have Spotify.  

 

Thank you.

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Moderator

@JamesBond To be able to use the 4G calling feature, the phone (as well as the plan) would need to be purchased directly from us. 

I appreciate this may not be the answer you were hoping for. If you have any comments regarding this, we'll be happy to pass on your feedback, 

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Moderator

@Uno28 Our specialist team have got back to us and let us know that the site will be updated to include an up-to-date list of devices and locations to make this clearer 
If you let us know which area you're in, we'll be happy to check if this is on the updated list for you.

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