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Network queries

VoLTE availability

10: Established

Message for Colleen,

 

Hi Colleen,

 

Thank you for your reply.

 

Why is it that I had this reply previously?

Administrator
 
 

@JamesBond The Sony Xperia XZ does support VoLTE (4G Calling). 

You'd be able to get one of our great SIM only plans, alongside this device, and still benefit from VoLTE. 

You just need to make sure you choose one of our Red plans from our SIM only deals - I'd recommend one of our Red Entertainment plans so you're also able to take advantage of this offer and pick between Spotify Premium, Sky Sports Mobile TV or a NOW TV Entertainment Pass 😉
volte.PNG

 

If you're unsure if the plan you want includes VoLTE, simply click Choose plan and on the next screen you'll see a box the same as this. 

As shown in the picture of our 40GB Red Entertainment plan, 4G calling is ticked off, meaning it's available on this plan and if you've got a compatible device ✅

 

If there's anything else you're unsure about, be sure to post back on this thread and we'll be happy to assist further 😊

 

 

 

The message that this implies, is that the Sony Xperia XZ ( unlocked ) which I have been enquiring about does have VOLTE capabilities, and now the replies are not too clever.  I am very disappointed to say the least.

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4: Newbie

Thanks Natasha, To be honest with my work i travel around quite a bit and it has actually surprised me a lot how much of the Vodafone 4G coverage is VOLTE enabled and as the website stands at the moment you are very much underselling it as its available so widely.

 

I have used it so far in and around 

Leicester(Pretty much everywhere)

Northampton( Everywhere)

Birmingham ( Everywhere)

London (Everywhere)

Manchester

Liverpool

Bristol

Nottingham

Peterborough

Bournemouth

 

I am sure there are a lot more places and i look forward to seeing a full list soon.

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Moderator

@JamesBond Thanks for raising this to us, I understand that some of the information is conflicting and can be confusing!
We've raised this to our specialist team so we can get the SIM only website amended.
To be able to use the 4G calling feature, the phone (as well as the plan) would need to be purchased directly from us. 
@Uno28 I'm glad to see you're enjoying VoLTE! It seems like you're making great use out of it 

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4: Newbie

It is ridiculous that phones which are not purchased through Vodafone will not get 4G calling. This is poor customer service and as usual nothing is clear until someone started raising the issue here.

 

I will be leaving Vodafone again next year to move to a provider which will support VoLTE and VoWifi.

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10: Established

Message for John - The Moderator.

 

Sir, I would like to have a SIm only contract in February and a Sony XZ Premium.  Is it possible to purchase the Sony XZ Premium version  ( PAYG version ) and insert the sim card in and have 4G Calling?  Will it work?  I would want a 100% guarantee and I would require that the mobile is unlocked.

 

 

 

 

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4: Newbie

Natasha- Do you have any update when the team are going to update the site with more supported devices and also a full list where you can use the service ?

 

As a side note not sure if there is currently some problems with VOLTE as both myself with S8 and colleague with XZ Premium have for the last few days been having a problem where during a 4G call the call will drop even though you at static and have full 4G signal. This happens anything from 1 minute into the call upto 15 mins last night

This has happened to me in a few different places now like Leicester,Birmingham and Manchester all at different times of the day. If you call back the call connects fine and can continue the conversation 

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Moderator (Retired)

@Uno28 We’ve fed this back to the product manager and we’ve been advised that the page will be updated.

They’ve not given us a time scale although thanks for flagging this too us.

So we can check for issues in the areas you’ve mentioned, if it happens again please let us know the full postcode and the date and time of the calls.

Once we have this, we’ll be able to look into this further.

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4: Newbie

Thanks John J the issue with VOLTE Happened again this evenimg 15th December at 22:19 LE16 9QJ the call was to a landline and just dropped 16mins into conversation 

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Moderator

@Uno28 I've checked the postcode you've provided and their doesn't appear to be any problems in your area.
If you receive any further issues, please let us know.

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4: Newbie

Thanks John, The problem does keep happening to myself and a couple of friends too in different locations.

On Saturdau night around 09:40pm again the call dropped after 16mins 09 seconds in the sam postcode as before.

Then last night Sunday 23:00 call dropped after 16mins 15 secs this was LE2 4PE all these calls were using VOLTE on Samsung S8 running latest Vodafone software.

 

My friend had a dropped call on Saturday at 14:20 call dropped after 7 ins 8 secs this was around B42 2ET he also had call drop twice in London yesterday. This was using VOLTE on Sony XZ Premium

As mentioned previously the call just drops without any warning and in full signal static location, once the call drops you can call straight back, its just rather annoying.

 

 

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Moderator

@Uno28 - Thanks for coming back to us.

We’ll need to raise a case so that this can be investigated with our network engineers.

I’ve sent you a private message with how to send us your details. 

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Moderator

We passed your query onto our specialist regarding VoLTE @JamesBond, and they've provided us with an update.

They've advised that the phone would need to have been bought from Vodafone direct (either in store or online), with your SIM Only account set up to use with the correct Pay monthly settings (our Sales team would be able to ensure this is correct for you), and the latest software version being on the phone.

Sony XZ is compatible with 4G Voice, and as long as the phone has Wi-Fi Calling it'll also support 4G Voice  You'd just need to ensure that you're using the phone with VoLTE in one of our supported locations.

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4: Newbie

I have a sim free Samsung Galaxy S8 bought from carphone warehouse. Would I be correct in thinking that it would be compatible with VOLTE on Vodafone assuming I was in an enabled area IF I FLASHED THE LATEST VODAFONE ROM  on my phone?

 

I'm on a 12 month sim free red plan too. 

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Moderator

@Richy_01 I'm going to have this looked into for you 😊 

As soon as we hear back, either myself or a member of the Community, will update this thread and let you know. 

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Moderator (Retired)

@Richy_01 We've received a response from our designated team who can confirm that this isn't something we can advise you on, as you purchased the phone from a third party. 

We wouldn't recommend flashing the ROM on the handset as this could void the warranty.

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4: Newbie

any news on availability of 4G calling on iPhone 7+?

I used to have this on three.

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Administrator

@planetf1 You're able to find our current list of eligible devices here

We don't yet offer 4G calling on the iPhone 7+ however if this changes, the page will be updated to reflect that. 

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