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Solution

Vodafone Site 4461 at HU17 9JR, Beverley: 3G performance.

PedroC1999
16: Advanced member
16: Advanced member

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? 

 

3G data performance at HU17 9JR, HU17 9HT, HU17 9HZ etc (serving areas of Vodafone Site 4461). Performance returns to normal when connected to other masts in area, such as 500 metres North East.

 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the eForum, add it to your profile here.

 

HU17 9JR, HU17 9HT, HU17 9HZ etc

 

3) Does the issue occur if you try your SIM card in a different phone?

 

I have tried four different phones and three Vodafone SIMs, all of which experience the same issue in that location and work fine everywhere else. Other users experience the same issues in this particular location.

 

4) What errors are seen or heard when the issue occurs?

 

Data is either crippingly slow or totally unusable. See screenshot below showing some slow examples, speedtests often don't complete. 

 

5) Does this happen on 2G, 3G, 4G or all?

 

3G. 

    

6) When did you first notice this issue?

 

It's been going on ever since I started going to this area, so say six months. There has not been any issues stated on the Network Status checker each time I have looked. 

 

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

 

Data performance is very limited even during quiet times of the day, however it is cripplingly slow and even non-functional during lunch hours and end of work day. Take in mind, this mast serves a small area of a quiet market town, not a major city. 

1 ACCEPTED SOLUTION

PedroC1999
16: Advanced member
16: Advanced member

I was contacted by a member of the Vodafone team on Monday regarding the 3G performance issue in the area and changes they had made to one of the site's sector configuration to improve performance. I tested the area today and found that performance was pleasingly uplifted as a result of the changes. 

 

Massive thanks to Rahim for taking appropriate action as a result of my report and thanks to the Vodafone staff who investigated the issue in such depth (I have not gone into much detail here).

View solution in original position

14 REPLIES 14

Rahim
Moderator (Retired)
Moderator (Retired)

@PedroC1999 We're still investigating the sites performance. 

 

We'll update you as soon as we hear anything. 


Thank you for your patience! 

PedroC1999
16: Advanced member
16: Advanced member
Thank you for getting back to me.

I hope you have a great New Year's Eve and New Year.

Rahim
Moderator (Retired)
Moderator (Retired)

@PedroC1999 You're more than welcome! 

I'll be in touch in the new year with an update. 

Enjoy your New Year's celebrations :Smiling:

PedroC1999
16: Advanced member
16: Advanced member

I was contacted by a member of the Vodafone team on Monday regarding the 3G performance issue in the area and changes they had made to one of the site's sector configuration to improve performance. I tested the area today and found that performance was pleasingly uplifted as a result of the changes. 

 

Massive thanks to Rahim for taking appropriate action as a result of my report and thanks to the Vodafone staff who investigated the issue in such depth (I have not gone into much detail here).

Rahim
Moderator (Retired)
Moderator (Retired)

@PedroC1999 We're delighted to hear that the 3G performance has improved within your area.

Thank you for keeping us updated! 

Have a great weekend :Smiling: