Welcome to Vodafone Community
That's a link to Vodafone Australia @undertakerkarl
This is the Vodafone Community Forum for the UK.
You may need to post on their forum or speak to Vodafone Australia Customer service as both Vodafone Networks are not linked.
Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.
Samsung Gear s3 Frontier Watch.